Customer Experience VA (Community + Service)

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: TYPE OF WORK

Any

: SALARY

N/A

: HOURS PER WEEK

TBD

: DATE UPDATED

Feb 19, 2026

JOB OVERVIEW

We are looking for a warm, empathetic, and detail-oriented Virtual Assistant to become the frontline of our brand’s Dreamer community. This role is more than customer service—it’s about protecting our brand voice, building trust, and making sure every customer feels valued. You will handle inquiries with care, manage live chat with efficiency, and keep communication consistent with our mission of Making Dreams Reality.
Responsibilities:
Manage customer inquiries with warmth and speed through Gorgias (email, chat, social, Shopify inbox).
Respond to live chat messages in real time, providing instant support.
Respond to DMs and comments while protecting and maintaining the Milano brand voice.
Create and maintain FAQ + knowledge base content so customers can self-serve answers.
Assist with processing exchanges/returns and ensuring smooth resolution.
Flag recurring issues (shipping, sizing, product quality, returns) and report insights to operations.
Monitor order updates + shipping delays and proactively notify customers before they reach out.
Track and report on customer satisfaction (CSAT scores, response times, resolution rates).
Suggest improvements to policies, site UX, or packaging based on customer feedback.
Maintain a personal, community-driven tone in all customer interactions.

SKILL REQUIREMENT

Chat Support Gorgias Social Media Engagement

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Job Post	Reporter	Rank	Reason	Date

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Customer Experience VA (Community + Service)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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