Application Support & Customer Success (WFH, Australian-time)

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TYPE OF WORK

Full Time

SALARY

SALARY PHP 35000 to 50000, depends on exp

HOURS PER WEEK

40

DATE UPDATED

Feb 27, 2026

JOB OVERVIEW

We are hiring two roles: Medical Software Customer Support | Customer Success Manager

*Proof ID 80+ required | Resume/CV required
*Online Jobs DISC profile & IQ test preferable
* Full-Time | Remote WFH Position (Australian Time Zone)


About us
We are a Sydney-based health-tech software company and our mission is to deliver Digital Health to clinics and their patients. In this exciting phase of growth, we are looking for like-minded professionals to join our team as we expand and provide exceptional service to more happy customers.

Role
Customer Support Specialist is multifaceted role responsible for the customer journey: onboarding, on-going support and training.

Position Requirements
Successful applicants will demonstrate:
• 5+ years’ experience in IT + Online Application support (level 2)
• Strong English communication and presentation skills
• Good understanding of Excel and the different application databases
• Tech-savvy, fast learner - proven track record in learning new tools/apps
• Outstanding customer service skills
• Enthusiasm, confidence, positive in presenting to a group of people
• Strong documentation skills with high attention to details
• Ability to manage and field customer enquiries with confidence
• Punctual, organised and attention to detail
• Prior experience: Customer engagement on the Social Media platforms (Facebook/Instagram)
• Prior experience: Dental industry is desirable but not necessary
• Work ethic with the ability to multitask, in an organised and coherent manner

Key Responsibilities
This position offers a vast array of rewarding career opportunities, including, but not limited to, the following:
• Assist new customers with the setup of their system and data migration from previous systems
• Respond to customer support queries
• Create new support articles, maintain and expand knowledgebase
• Working with the product team to troubleshoot potential issues
• Become familiar with our software and any new features
• Internal testing, gather and share customer feedback to the product team
• Help out the software team with various administrative tasks
• Develop an understanding of the health-medical software industry and the different software available
• Build relationships with clients, conduct account reviews and follow-ups with existing clients on a regular basis
• Responding to customer enquiries via our communication channels including social media

Hours
• Full-time, 40 hours
• Ideally: Mon-Fri 8.30am to 5.30pm AEST

TO APPLY
1. Please respond with a link to your CV
2. ALL applicants must undertake an online interview (technical & English ability) which takes about 45-60 minutes.

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