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TYPE OF WORK
Any
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SALARY
1400
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HOURS PER WEEK
40
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DATE UPDATED
Sep 11, 2025
Job Description:
We are looking for an exceptionally experienced Operations & Customer Service Manager to join our e-commerce team. This position is only for highly experienced professionals. If you do not meet ALL of the qualifications listed below, please do not apply. Applications that do not meet the full requirements will not be reviewed.
Key Responsibilities:
Customer Service Management: Oversee customer service processes, ensuring high-quality communication and timely resolution of customer inquiries.
Operations Management: Manage supply chain processes, ensuring smooth order fulfillment, inventory tracking, and vendor management.
KPI Setup & Monitoring: Establish, track, and report KPIs for both the customer service team and operational performance.
Team Leadership: Lead, train, and manage a team of customer service representatives to ensure quality standards are met and exceeded.
Documentation & SOPs: Develop and maintain internal SOPs, ensuring the entire team has clear guidelines for daily tasks and processes.
Process Improvement: Continuously identify and implement improvements in customer service, operational workflows, and team efficiency.
INCLUDE I'M THE ORGANIZED MANAGER YOUR COMPANY NEEDS! in your subject line to make sure you've read all carefully.
Requirements:
3 + years of experience in customer service management, preferably in e-commerce.
3+ years Proven experience in operations management, specifically in Shopify and dropshipping environments.
Expertise with CRM systems such as Notion, Monday, or similar.
Strong experience in KPI setup and monitoring: you must have hands-on experience in setting KPIs for both teams and individual performance, tracking them, and using data to drive decisions.
Leadership experience: Proven track record of leading and managing teams, setting clear goals, and achieving results.
Problem-solving skills: You must be able to troubleshoot complex issues, implement solutions quickly, and streamline operations.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Must be fluent in English (additional languages are a plus but not required).
How to Apply:
Only apply if you meet every single requirement listed above. If you do not have the required experience and skills, your application will not be considered.
In your application, please include:
A brief summary of your relevant experience and achievements.
Specific examples of how you have set up and tracked KPIs in previous roles.
How you would approach managing customer service and operations for an e-commerce business dropshipping busines.
Applications that do not fully meet these criteria will not be reviewed.
We look forward to hearing from the most experienced and qualified professionals who can help us take our team to the next level!
