Proactive Experienced L3 Tech

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TYPE OF WORK

Full Time

SALARY

2080 to 3000

HOURS PER WEEK

40

DATE UPDATED

Sep 9, 2025

JOB OVERVIEW

Proactive Experienced L3 Tech

About Us
We’re a fast-growing managed services provider supporting CPA, law, medical, design, construction, and manufacturing firms. Our team keeps clients secure, backed up, and productive around the clock. To keep up with demand, we’re hiring a full-time, experienced Level 3 Technician (no moonlighting).

Schedule
• Core hours: 12:00 pm – 8:30 pm EST (up to 40 hrs/week)
• Flex coverage: Occasionally cover day shift (8:30 am – 5:00 pm EST), about 10–15 days/year with advance notice

Must-Have Experience (Level 3)
Please do not apply unless you have current, hands-on L3 experience in the following:
• ConnectWise RMM\Asio (Level 3 working experience)
• ConnectWise Sasa (Level 3 working experience)
• ConnectWise PSA\Automate\Command (Level 3 working experience)
• ConnectWise Screen Connect w/ CAM (Level 3 working experience)
• ConnectWise SIEM\Perch (Level 3 working experience)
• MS365 Partner Portal Admin w/ (GDAP)
• MS365 Exchange Portal Admin w/ (GDAP)
• MS365 Intune (Level 3 working experience)
• MS365 Azure AD (Level 3 working experience)
• MS365 Entra ID (Level 3 working experience)
• MS365 Preview (Level 3 working experience)
• MS365 Defender D1 and D2 (Level 3 working experience)
• MS365 Licensing Expert (Level 3 working experience)
• MS VM (Level 3 working experience)
• VMware vCenter/ESXi, MS Hyper-V, AWS, or advanced Azure (Level 3 working experience)
• Google Workspace Administrator (Level 3 working experience)

Must-Have Experience (Level 2 – hands-on, beyond just reinstall/uninstall)
• Endpoint Security: SentinelOne MDR/XDR, Webroot SaaS, Todyl NGAV/GPO/DNS
• Networking: SonicWALL, Ubiquiti UniFi, VLANs, VPNs, advanced routing
• Enterprise backup tools
• Compliance Reporting: HIPAA, CIS Controls, cyber insurance reports

Nice-to-Have Knowledge
• Synology: Hyper Backup, Active Backup, VM Manager

Core Traits We Value
• Responsiveness – timely updates without chasing
• Accountability – own tasks start to finish
• Communication – clear, concise updates to team & clients
• Attention to detail – strong documentation & root cause analysis

Desired Skills / Traits
• PowerShell or Python scripting
• Process improvement mindset
• Calm under pressure, able to juggle priorities
• Commitment to continuous learning

Why Work With Us?
You’ll be part of a small, focused team that values reliability, ownership, and straightforward communication. We reward people who are proactive, dependable, and take pride in leaving systems better than they found them. If you thrive on solving problems, keeping infrastructure stable, and working without constant reminders, this role is for you.

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