UL Monitoring Station Manager

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: TYPE OF WORK

Full Time

: SALARY

$700/month

: HOURS PER WEEK

40

: DATE UPDATED

Sep 6, 2025

JOB OVERVIEW

We are seeking an experienced and highly organized Monitoring Station Manager to oversee the launch and day-to-day operations of our new UL-listed Monitoring Station in Makati City. This role is responsible for ensuring compliance with UL 827 standards, Philippine regulatory requirements, and company operating procedures while delivering exceptional monitoring services for fire, life safety, and security systems.

Station Launch & Setup:

Lead the build-out, staffing, and certification process for the new Monitoring Station in alignment with UL 827 and local AHJ requirements.

Establish SOPs for signal handling, escalation protocols, redundancy, and disaster recovery.

Coordinate with vendors, IT, and facilities for systems installation, testing, and commissioning.

Operations & Compliance:

Manage daily operations of the Monitoring Station, ensuring all signals are processed within required response times and service levels.

Maintain UL compliance through regular audits, documentation, and adherence to UL 827 operating procedures.

Ensure compliance with local labor, data privacy, and telecommunications laws.

Implement and maintain redundancy and continuity plans (backup power, communications, data systems).

Team Leadership:

Recruit, train, and manage monitoring station staff (operators, supervisors, IT support).

Develop shift schedules and oversee 24/7 coverage with full redundancy.

Conduct regular training, performance reviews, and quality assurance checks.

Technology & Systems:

Oversee monitoring software, receiver systems, and network infrastructure, ensuring uptime and reliability.

Liaise with IT/security vendors for system updates, patches, and cybersecurity protocols.

Track, troubleshoot, and escalate system faults or outages.

Client & Stakeholder Management:

Serve as primary point of contact for escalations, audits, and customer inquiries related to monitoring services.

Prepare monthly compliance reports, i ---------- summaries, and performance metrics for senior management.

Support business development by demonstrating compliance and operational excellence to clients and AHJs.

Qualifications:

Bachelor’s degree in Electrical Engineering, Electronics, IT, or related field (preferred).

Minimum 5+ years of experience in central station monitoring, fire/life safety, or security operations.

Strong knowledge of UL 827 requirements and supervisory station standards.

Familiarity with fire alarm and security system signaling, telecommunications, and IT infrastructure.

Proven leadership skills with experience managing teams in a 24/7 environment.

Excellent communication, documentation, and problem-solving skills.

Willingness to work flexible hours and be on-call for emergencies.

Location:
Makati City, Philippines (on-site, full-time, 24/7 operations).

SKILL REQUIREMENT

Call Center Operations Management Problem Solving Team Leadership

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UL Monitoring Station Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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