Clinical Care Specialist/ Insurance Verification and Authorization VA Physical Therapy Practice

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TYPE OF WORK

Part Time

SALARY

$320-$400/month (US)

HOURS PER WEEK

10

DATE UPDATED

Sep 3, 2025

JOB OVERVIEW

Handle patient scheduling, appointments, multi-phone line
Calling Referral Leads to get them scheduled for physical therapy visit (DMR Report)
Gather new patient data; keep track of all patient referrals
Disseminate information to patients; act as a go-between for patients and physicians
Send and keep a log of all reports sent to doctors
Collect all payments; insurance verification
Send benefits paperwork to billing companies
Handle all scheduling and ensuing communication
Answer phones, act as a patient liaison, answer any questions from potential or current patients
Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
Call established patients that have not scheduled for follow up therapy sessions.
Call patients who are not compliant with there plan of cares (PT wants 3 visits a week, and patient only scheduling 2 visits a week)
Collect new patient intake information; track all clinic referrals
Fax reports to physicians; keep a log of incoming reports
Verify Insurance and track insurance-covered visits; take copayments
Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
Communicate with the office manager and clinicians about scheduling/patient arrival

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