Guest Communication - Airbnb Management

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Full Time

SALARY

$900 - $1,000 per month

HOURS PER WEEK

56

DATE UPDATED

Aug 30, 2025

JOB OVERVIEW

Please apply here to be considered for the role: ----------

Job Description: Looking to hire a customer service rockstar to help with our Airbnb portfolio. They will be responsible for keeping guests satisfied during their stays with us. We’re looking for a self-starter with great problem-solving skills who can handle a fast-paced work environment. Strong communication and organizational skills will be critical to the role.

Job Role:
- Answering guest inquiries and questions (messaging, texting and calling)
- Handling guest complaints and de-escalating situations
- Managing reservations through the channel platforms
- Handling dispute resolutions on the platforms (claims, reviews, etc.)
- Coordinating with vendors including cleaners, maintenance, pool service, etc.
- Ordering supplies via Instacart, Amazon, etc.
- Learning about all the properties on the platform and updating the property mastersheet
- Ad-hoc projects in the meantime

Requirements:
- Prior experience working for an Airbnb property management company or Airbnb support
- Bonus: Experience working with Hostfully, Breezeway, Slack, Pricelabs, etc.
- High Proficiency in the English Language and has world-class communication skills: in reading, writing, and speaking.
- Strong problem-solving skills
- 56 hours per week (12 Days of PTO per year)

SKILL REQUIREMENT
VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
facebook linkedin
  BENCHMARKS  
Loading Time: Base Classes  0.0008
Controller Execution Time ( Jobseekers / Job )  0.0148
Total Execution Time  0.0162
  GET DATA  
No GET data exists
  MEMORY USAGE  
1,495,560 bytes
  POST DATA  
No POST data exists
  URI STRING  
jobseekers/job/Guest-Communication-Airbnb-Management-1458635
  CLASS/METHOD  
jobseekers/job
  DATABASE:  onlinejobs (Jobseekers:$db)   QUERIES: 13 (0.0092 seconds)  (Hide)
0.0004   SELECT *
                                
FROM exrates
                                WHERE rate_name 
'USD-PHP' 
0.0003   SELECT *
FROM `employer_jobs`
WHERE `job_id` = 1458635
 LIMIT 1 
0.0004   SELECT *
FROM `employers`
WHERE `employer_id` = 598010
 LIMIT 1 
0.0019   SELECT COUNT(*) AS `numrows`
FROM `t_thread` `t`
LEFT JOIN `t_thread_misc` `miscON `t`.`id` = `misc`.`thread_id`
WHERE `t`.`job_id` = 1458635
AND `misc`.`idIS NULL 
0.0005   SELECT e.business_namee.logoe.websitee.rebill_datee.date_added member_datehitsDATEDIFF('2026-04-16',ej.date_added) duration_daysDATEDIFF('2026-04-16',e.rebill_date) duration_rebillej.*, e.deactivate FROM employers eemployer_jobs ej WHERE e.employer_id ej.employer_id AND
                                   ((
e.user_level >= '500' AND ej.date_added <= e.rebill_date)
                                   OR 
e.employer_id '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-04-16',ej.date_added) <= 14 ))
                                   AND 
e.deactivate != AND ej.deleted AND job_id '1458635' 
0.0004   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `scON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1458635 
0.0016   UPDATE employer_jobs SET hit_counts '***Aug-30-2025=234***Aug-31-2025=447***Sep-01-2025=226***Sep-02-2025=135***Sep-03-2025=100***Sep-04-2025=41***Sep-05-2025=36***Sep-06-2025=40***Sep-07-2025=38***Sep-08-2025=37***Sep-09-2025=23***Sep-10-2025=19***Sep-11-2025=17***Sep-12-2025=8***Sep-13-2025=8***Sep-14-2025=11***Sep-15-2025=18***Sep-16-2025=21***Sep-17-2025=18***Sep-18-2025=4***Sep-19-2025=5***Sep-20-2025=7***Sep-21-2025=12***Sep-22-2025=13***Sep-23-2025=5***Sep-24-2025=2***Sep-25-2025=8***Sep-26-2025=6***Sep-27-2025=1***Sep-28-2025=4***Sep-29-2025=2***Sep-30-2025=4***Oct-01-2025=7***Oct-03-2025=4***Oct-04-2025=5***Oct-05-2025=6***Oct-06-2025=3***Oct-07-2025=1***Oct-08-2025=6***Oct-09-2025=2***Oct-10-2025=5***Oct-11-2025=2***Oct-12-2025=5***Oct-13-2025=1***Oct-14-2025=5***Oct-15-2025=4***Oct-16-2025=3***Oct-17-2025=5***Oct-18-2025=1***Oct-19-2025=1***Oct-21-2025=1***Oct-23-2025=5***Oct-24-2025=2***Oct-27-2025=2***Oct-28-2025=3***Oct-29-2025=3***Oct-31-2025=3***Nov-01-2025=1***Nov-02-2025=2***Nov-03-2025=3***Nov-04-2025=2***Nov-06-2025=1***Nov-07-2025=2***Nov-10-2025=2***Nov-12-2025=3***Nov-13-2025=3***Nov-16-2025=1***Nov-17-2025=1***Nov-19-2025=4***Nov-20-2025=1***Nov-21-2025=2***Nov-22-2025=2***Nov-23-2025=2***Nov-24-2025=2***Nov-25-2025=2***Nov-26-2025=1***Nov-27-2025=1***Nov-28-2025=1***Nov-30-2025=4***Dec-02-2025=6***Dec-04-2025=1***Dec-05-2025=4***Dec-09-2025=4***Dec-11-2025=2***Dec-14-2025=2***Dec-15-2025=5***Dec-16-2025=1***Dec-19-2025=2***Dec-20-2025=2***Dec-21-2025=2***Dec-22-2025=1***Dec-25-2025=2***Dec-26-2025=2***Dec-27-2025=1***Dec-29-2025=1***Jan-01-2026=3***Jan-03-2026=1***Jan-04-2026=1***Jan-06-2026=1***Jan-07-2026=1***Jan-08-2026=8***Jan-10-2026=1***Jan-12-2026=1***Jan-13-2026=1***Jan-15-2026=2***Jan-16-2026=5***Jan-18-2026=3***Jan-19-2026=3***Jan-20-2026=2***Jan-21-2026=1***Jan-23-2026=2***Jan-25-2026=1***Jan-27-2026=2***Jan-29-2026=2***Jan-30-2026=1***Jan-31-2026=1***Feb-01-2026=1***Feb-02-2026=5***Feb-04-2026=1***Feb-05-2026=1***Feb-06-2026=1***Feb-08-2026=2***Feb-09-2026=1***Feb-10-2026=2***Feb-11-2026=1***Feb-13-2026=1***Feb-14-2026=1***Feb-17-2026=1***Feb-18-2026=1***Feb-19-2026=1***Feb-22-2026=2***Feb-24-2026=2***Mar-01-2026=3***Mar-06-2026=2***Mar-10-2026=3***Mar-12-2026=1***Mar-14-2026=1***Mar-15-2026=2***Mar-17-2026=3***Mar-19-2026=1***Mar-24-2026=4***Mar-27-2026=2***Mar-30-2026=1***Apr-02-2026=2***Apr-04-2026=2***Apr-07-2026=1***Apr-08-2026=17***Apr-09-2026=8***Apr-10-2026=3***Apr-11-2026=2***Apr-16-2026=1' WHERE job_id'1458635'  
0.0009   UPDATE employer_jobs SET monthly_hits '***Aug-2025=681***Sep-2025=869***Oct-2025=85***Nov-2025=43***Dec-2025=38***Jan-2026=43***Feb-2026=24***Mar-2026=23***Apr-2026=36' WHERE job_id'1458635'  
0.0014   SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id '' AND job_id '1458635' AND status LIKE 'sent%' ORDER BY id DESC  
0.0003   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `scON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1458635 
0.0005   SELECT COUNT(*) AS `numrows`
FROM `employer_jobs`
WHERE `employer_id` = '598010'
AND `date_added` >= '2022-06-08' 
0.0003   select from teasers 
0.0002   SELECT FROM skill_categories WHERE skill_cat_id='' 
  HTTP HEADERS  (Show)
  SESSION DATA  (Show)
  CONFIG VARIABLES  (Show)