Customer Support & Operations Assistant

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TYPE OF WORK

Full Time

SALARY

Php 235/hour

HOURS PER WEEK

40

DATE UPDATED

Jan 22, 2026

JOB OVERVIEW

We are seeking a highly organized and dependable Virtual Assistant / Customer Service Representative to join our team. The ideal candidate will be responsible for managing customer interactions across multiple channels and ensuring smooth coordination of daily operations.

Key Responsibilities:
* Manage all customer communications, including incoming and outgoing calls, text messages, emails, and live chat support.
* Keep accurate and up-to-date records of customer interactions.
* Assist with various administrative tasks to support the team.
* Provide clear, timely, and professional responses to customer inquiries.
* Assist with administrative tasks as needed.
* Offer feedback and ideas to improve communication and service processes.

Qualifications:
* Excellent written and verbal communication skills.
* Strong multitasking, time management, and organizational abilities.
* Proficient in using email, chat, and phone communication tools.
* Reliable internet connection and a quiet, professional workspace.
* High attention to detail and strong problem-solving skills.
* Friendly, patient, and professional demeanor.
* Customer Service past work experience is a plus but not required

How to Apply:
If you meet the qualifications and are excited about this opportunity, please submit your resume along with a brief cover letter explaining why you're an excellent fit for this role. Additionally, include an audio recording via Vocaroo ( ---------- ). At the start of your recording, read this question aloud: "Why do you think you would excel as our Virtual Assistant / Customer Service Representative?" Then provide your answer. Send all materials to ---------- following the subject line: Application – [Your Full Name] – Date.

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