Virtual Assistant – On-Call Scheduling Manager (Home Care, US-Based Company)

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TYPE OF WORK

Full Time

SALARY

TO BE DISCUSSED

HOURS PER WEEK

50

DATE UPDATED

Aug 10, 2025

JOB OVERVIEW

Are you a highly responsive, detail-oriented, and calm-under-pressure virtual assistant based in the Philippines? Do you have experience in healthcare, scheduling, or call center operations?
We’re a trusted and award-winning home care agency based in Florida, USA, and we’re looking for a Virtual Assistant to serve as our On-Call Scheduling Manager during off-hours.


Work Schedule
Days, evenings, overnights, weekends, and holidays
U.S. Eastern Standard Time (EST)
You will be “on-call” during your shifts — must be highly responsive when issues arise
REGULAR WEEKLY ON-CALL SCHEDULER - U.S. Eastern Standard Time (EST)

Your Responsibilities
• Handle last-minute caregiver call-outs and shift changes – getting them all filled and covered
• Urgently use our scheduling software to reassign open shifts quickly and accurately
• Call or text caregivers and clients with updates and shifts
• Keep communication logs updated and notify office staff as needed
• Provide immediate & timely and professional solutions during after-hours situations
You Must Have
• Excellent English communication skills (verbal and written)
Prior experience with:
• Caregiver or healthcare scheduling OR
• Call center / BPO OR
• Virtual assistant work for U.S. companies
• Ability to work under pressure and manage urgent situations calmly
• Fast internet, reliable computer, and backup power preferred
• Familiarity with scheduling software like ClearCare, WellSky, or AxisCare is a plus (or willing to learn quickly)


Why Join Us?
• Competitive weekly pay and bonuses
• Make a positive impact
• Paid training
• Work with a genuine and supportive U.S. leadership team
• Long-term opportunity with room to grow and advance
• Bonuses for outstanding performance

How to Apply
Send the following to ----------
• Your updated resume
• Your expected hourly rate in PHP
• A 1-3 minute voice recording introducing yourself and explaining your experience with scheduling or customer service using Vocaroo, SpeakPipe, or their phone. In your message, include: Your full name and where you're located in the Philippines, Your experience with scheduling, customer service, or working in a healthcare/BPO role, How you would handle a caregiver calling out of a shift 15 minutes before start time, Why you think you're a great fit for this on-call scheduling position Upload your recording to ---------- or another platform, and send us the link with your application.
• Include “VAHEARTS” in the subject line.
We are hiring ASAP – apply now if you’re ready to be part of something meaningful and make a difference even from afar!

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