Customer Care Specialist

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: TYPE OF WORK

Full Time

: SALARY

$600/month

: HOURS PER WEEK

10

: DATE UPDATED

Aug 5, 2025

JOB OVERVIEW

Customer Care Specialist (Instagram, Email, Telegram & WhatsApp Support)
Location: Remote | Type: Full-time

About Us:
At A Hot Hideout, we’re reimagining what Mala means to Singaporeans. From humble beginnings to outlets across the island, we’re building a brand that’s fast, fun, and unapologetically local. Now, we’re looking for a Customer Care Specialist to help us keep every customer interaction smooth, timely, and on-brand.

What You’ll Do:
- Manage and respond to customer messages across Instagram, Telegram, WhatsApp, and Email
- Handle enquiries, feedback, complaints, and requests with warmth and professionalism
- Ensure urgent messages (Instagram, Telegram, WhatsApp) are replied to within 10 minutes
- Ensure email responses are sent within 12 hours
- Escalate issues where needed and follow through to resolution
- Maintain proper logs of conversations and flag recurring issues
- Support with ad hoc admin tasks and operational follow-ups (e.g. form submissions, basic scheduling)
- Keep a pulse on customer sentiment and suggest improvements to CX processes

Working Hours:
- 10 hours per day, 7 days a week
- Hours are flexible across the day, but availability and responsiveness are non-negotiable
- This is a full-time role with high expectations for responsiveness and consistency

Who You Are:
- Extremely reliable, consistent and quick to respond
- Fluent in written English and capable of writing clear, friendly messages
- Comfortable using Instagram, Telegram, WhatsApp Web, Gmail, Google Sheets
- Calm under pressure and able to handle customer frustrations with tact
- Detail-oriented and proactive — you don’t wait to be told what to do
- Based in a similar timezone to Singapore (GMT+8 preferred)

Bonus Points If You:
- Have previous customer support experience, especially in F&B or e-commerce
- Can write in a tone that feels friendly, casual, and on-brand
- Can speak Mandarin
- Have experience working with fast-paced startups or consumer brands

How to Apply:
- Email us at ---------- with:
- Subject: Application – Customer Care Specialist (*Your Name*)
- A short intro about yourself
- Your resume or LinkedIn profile

Bonus: Draft a reply to this customer message:
“Hi! I messaged on Telegram just now — no one replied. Is your Serangoon outlet open today?”

SKILL REQUIREMENT

Social Media Management Customer Support Customer Service

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Customer Care Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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