Tour Operations Coordinator

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TYPE OF WORK

Full Time

SALARY

$700 - $1100

HOURS PER WEEK

50

DATE UPDATED

Nov 6, 2025

JOB OVERVIEW

We are seeking a reliable and detail-oriented Tour Operations Coordinator to support the daily logistics of our tours and ensure smooth communication with clients, and tea ---------- mbers. This role is ideal for someone who thrives in a dynamic environment, has Japanese and English ability, and excels at multitasking and problem-solving. Knowledge with platforms like Viator, Get Your Guide, and Klook are preferred.

Key Responsibilities:

Booking Management:
Create and maintain accurate booking lists for upcoming tours, including guest information and schedules.


Email
Correspondence:
Monitor and respond to emails promptly and professionally. Maintain clear communication with clients and internal staff.

Telephone Communication:
Make and receive calls to coordinate with vendors, guides, and clients. Handle inquiries, confirmations, and last-minute changes with confidence and clarity in both languages.

Real-Time Availability:
Be accessible throughout the day to assist with operational needs, last-minute adjustments, or guest concerns—ensuring smooth execution from beginning to end.

Coordination Support:
Assist with the preparation and distribution of daily tour materials, schedules, and updates for both guides and guests.


Language ability with Japanese and English
Strong organizational and communication skills
Proficient with email, spreadsheets, and scheduling tools
Comfortable handling multiple tasks and adapting to sudden changes
Experience in the tourism or hospitality industry preferred

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