Merged Media -
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TYPE OF WORK
Any
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SALARY
75,000 ph a month
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HOURS PER WEEK
40
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DATE UPDATED
Dec 17, 2025
About Merged Media
Merged Media is a 5-star rated digital marketing agency based in Toronto, Canada, specializing in SEO, social media marketing, PPC advertising, and web design. Since 2019, we've helped hundreds of service-based businesses (dental practices, construction companies, landscaping contractors) achieve measurable growth through integrated marketing strategies.
Our Values:
Results-Driven: We focus on data and measurable outcomes
Technical Excellence: We pride ourselves on technical expertise
Client Success: Our clients consistently rate us 5 stars
Team Collaboration: We work as one integrated team
The Opportunity
We're seeking a GoHighLevel Operations Expert to join our growing team and take ownership of client-facing CRM operations that drive real business results. You'll be the backbone of our client success operations, ensuring smooth appointment bookings, pipeline management, and automated communications.
Why This Role Is Different:
Work with established, profitable agency (not a startup)
Manage systems for high-value clients ($2K-$10K/month retainers)
Direct impact on client success and retention
Opportunity to work with diverse industries and use cases
Your Core Responsibilities
Calendar & Appointment Management (25%)
Set up and optimize booking calendars for sales calls, coaching sessions, and service appointments
Configure round-robin scheduling, buffer times, and availability rules
Integrate with Google Calendar, Outlook, and other scheduling tools
Build automated appointment reminder workflows (SMS +
Create custom booking forms with qualifying questions
CRM Operations & Communication (35%)
Manage two-way texting and
Set up and optimize chat widgets for client websites
Configure Power Dialer and manual calling systems
Track and organize call recordings and notes
Assign leads to appropriate tea
Maintain contact databases and ensure data integrity
Pipeline & Lead Management (25%)
Create and optimize pipeline stages for tracking leads, opportunities, and deals
Set up attribution tracking
Monitor and report on
Generate pipeline value reports and lead source ROI analysis
Build automated lead qualification and nurturing sequences
Review Management & E-commerce (15%)
Implement review request workflows for Google and
Set up automated review response systems
Create and manage invoice and payment processing systems
Configure Stripe integrations for recurring and one-time payments
Build basic membership/course access workflows
Requirements
Essential Skills
2+ years hands-on GoHighLevel experience (must demonstrate with portfolio)
CRM Management: Pipeline setup, lead scoring, contact management
Marketing Automation:
Calendar Integration: Appointment booking, scheduling optimization
Payment Processing: Stripe, PayPal, invoice management
Review Management: Google/Facebook review automation
Technical Proficiencies
Integrations: Zapier, webhooks, API connections
Communication: Twilio/LeadConnector setup and optimization
Analytics: Campaign reporting, conversion tracking
A2P 10DLC Registration: SMS compliance and setup
Landing Pages: Basic page building and optimization
Soft Skills
Excellent English: Written and verbal communication
Client-Focused: Professional, responsive, detail-oriented
Proactive: Identifies issues before they become problems
Organized: Manages multiple client accounts simultaneously
Reliable: Consistent attendance and communication
Application Requirements
To Apply, You MUST Include:
Portfolio Showcase:
Screenshots of 3-5 GHL funnels/automations you've personally built
Brief explanation of the business results achieved
Links to any live examples (if permissible)
Technical Demonstration:
Describe a complex workflow you've created (appointment booking ? payment ? follow-up)
Include specific triggers, conditions, and actions used
Explain how you handled any integration challenges
Video Introduction (2-3 minutes):
Introduce yourself and your GHL experience
Screen-record walking through one of your portfolio examples
Explain why you're interested in working with Merged Media
Keyword Confirmation:
Use the word "PipelinePro" in your application message to confirm you read the entire posting
How to Stand Out:
Show examples of calendar optimization that improved booking rates
Demonstrate experience with service-based businesses (dental, construction, etc.)
Include testimonials from previous clients/employers
Highlight any certifications or specialized training
