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TYPE OF WORK
Full Time
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SALARY
$800/month
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HOURS PER WEEK
40
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DATE UPDATED
Jan 13, 2026
We are seeking a highly organized and detail-oriented Intake and Mail Coordinator to join our personal injury law firm. This dual-role position is responsible for managing the initial intake of prospective clients and overseeing the receipt, organization, and distribution of all incoming and outgoing mail for the firm. The ideal candidate will have strong communication skills, a professional demeanor, and the ability to manage multiple administrative responsibilities in a fast-paced environment.
Client Intake Duties:
Answer incoming calls and online inquiries from prospective clients in a courteous and professional manner.
Conduct detailed intake interviews to gather key facts about new potential cases.
Accurately input all client information and case details into the firm’s case management system (e.g., Filevine, Lead Docket).
Schedule consultations and follow-up appointments for attorneys.
Track intake status and follow up with leads who have not retained the firm.
Maintain strict confidentiality and adhere to all privacy and ethical guidelines.
Mail Management Duties:
Sort, log, and distribute incoming physical and electronic mail to the appropriate recipients within the firm.
Ensure all legal correspondence (e.g., pleadings, discovery, court notices) is promptly scanned, filed, and routed.
Experience:
Prior experience in a law firm, medical office, or customer service role preferred (especially in personal injury).
Familiarity with legal terminology and the personal injury case lifecycle is a plus.
Excellent verbal and written communication skills.
Proficient in Microsoft Office and legal case management software (Filevine or similar).
Strong attention to detail, organizational skills, and ability to multitask effectively.
Ability to handle confidential information with professionalism and discretion.
