-
-
TYPE OF WORK
Part Time
-
-
SALARY
$5 per hour
-
-
HOURS PER WEEK
30
-
-
DATE UPDATED
Jun 29, 2025
We're seeking a highly organized and proactive Customer Outreach Virtual Assistant to join our growing team. In this role, you'll be instrumental in supporting our sales and customer service efforts by handling customer communication, nurturing prospects, scheduling appointments, and providing excellent customer support.
This is an exciting opportunity for someone who thrives in a fast-paced environment, possesses exceptional communication skills, and is comfortable working independently from a remote location.
Responsibilities:
- Outbound Lead Communication: Initiate and manage text-based communication with new and existing leads to qualify their interest, answer initial questions, and guide them through our sales funnel.
- Lead Nurturing: Develop and execute follow-up sequences via text to maintain engagement with prospects, provide valuable information, and move them closer to booking an appointment.
- Appointment Scheduling: Efficiently schedule appointments for our sales team using our CRM and scheduling tools, ensuring accurate booking and clear communication with leads.
- Customer Service Support: Provide responsive and helpful text-based support to customers, addressing inquiries, resolving minor issues, and escalating complex matters to the appropriate tea
- Data Management: Accurately record all interactions and update lead/customer information within our scheduling and CRM systems.
- Team Communication: Escalate customer questions or concerns quickly and clearly to appropriate tea
Qualifications:
- At least 3+ years experience in a virtual assistant, customer service, or sales support role
- Exceptional written communication skills with a strong command of English grammar, spelling, and punctuation
- Proficiency in using appointment scheduling tools (Boulevard), CRM software (HubSpot) and Google Suite (Gmail, Documents, Sheets, and Drive)
- Tech-savvy with the ability to quickly learn new processes and technology tools
- Highly organized and detail-oriented with excellent time management skills
- Ability to work independently and manage multiple tasks simultaneously in a remote environment
- Proactive problem-solver with a strong customer-centric approach
- Reliable internet connection, back up internet connection, and a dedicated home office setup
- Availability to work at least 20 hours per week based on company needs, including afterhours and weekends (Pacific Standard Time)
Bonus Points If You Have:
- Experience with Zoom (phone and SMS)
- Familiarity with sales automation tools
- A background in the medical spa or healthcare industries
To Apply:
Please submit your resume and submit your response to this form
