TritonWear Inc. -
-
TYPE OF WORK
Full Time
-
-
SALARY
$500
-
-
HOURS PER WEEK
40
-
-
DATE UPDATED
Oct 2, 2025
Join TritonWear — Powering the Future of Swimming Performance (Now Hiring Remotely!)
At TritonWear, we’re revolutionizing how athletes train — starting with swimming. Our world-leading AI-powered platform and patented wearables help coaches coach better and swimmers swim faster. From grassroots teams to Olympic champions in 80+ countries, TritonWear guides performance with real-time data and actionable insights.
We’re backed by Canada’s top VCs, recognized as a CIX Top 20 Company, and driven by a globally distributed team of athletes, coaches, and tech experts. While we’re headquartered in Toronto, our mission is global — and now, so is our hiring. That’s where you come in.
Role: Remote Technical Customer Support Specialist
Do you love solving problems, making customers smile, and being the calming voice on the other side of a tech issue? Are you fluent in English (and ideally other languages), technically savvy (but not a coder), and comfortable working independently in a remote role?
As our Remote Technical Customer Support Specialist, you'll be the face of TritonWear to our global user base — Olympic coaches, athletes, and swim teams alike. You’ll resolve questions, troubleshoot hardware/software concerns, and ensure every customer feels empowered and supported. This role is essential to our growth and brand as the gold standard in swimming performance support.
What You’ll Be Doing
-Be the first point of contact for customers via live chat,
-Troubleshoot and resolve issues related to our platform, hardware, and integrations.
-Document tickets and interactions in our CRM.
-Work closely with our Product, Growth, and Marketing teams to enhance the user experience.
-Monitor and follow up on TritonWear shipments for global customers.
-Help maintain and evolve our internal knowledge base and external help resources.
-Collect and organize feature requests from the field.
-Support continuous improvement in our customer support processes and tools.
What We’re Looking For
-3+ years in customer support or tech helpdesk roles, ideally with SaaS or hardware/software hybrid products.
-Strong written and verbal English skills; bonus for Spanish or French fluency.
-Familiar with tools like Slack, Google Workspace, CRMs (e.g., HubSpot).
-Tech confident (but not required to code).
-Comfortable in high-pressure environments with a calm, can-do attitude.
-Bonus if you know or love the sport of competitive swimming.
-Organized, independent, and ready to thrive in a fully remote setting.
Perks of Working with Us
-100% remote — work from anywhere!
-Join a high-growth startup making waves in global sports tech.
-Work with Olympians, elite coaches, and cutting-edge technology.
-Be part of a supportive, mission-driven team with global reach and local impact.
If you’re passionate about sports, technology, and helping customers succeed — we want to hear from you. Apply now and help us shape the future of performance in the pool and beyond.
