Virtual Assistant – Operations & Marketing & Social media management

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TYPE OF WORK

Part Time

SALARY

$400

HOURS PER WEEK

15

DATE UPDATED

Jul 8, 2026

JOB OVERVIEW

Who You Are:

You’re sharp, detail-oriented, and proactive. You take initiative before being asked, communicate clearly, and manage multiple tasks with efficiency. You’re tech-savvy, dependable, and committed to helping a small business run like a machine.

What You’ll Be Doing:

???? Client Communication & Support

Respond to every email, message, and inquiry professionally and promptly

Follow up with customers after each job to collect Net Promoter Score (NPS)

Confirm bookings, send reminders, and reschedule jobs when needed

Manage inbound and outbound sales conversations, converting leads to bookings

???? Marketing & Content

Post daily on Instagram using content provided in Google Drive

Write captions, repost before/afters in local groups, and engage with comments

Maintain the blog by uploading content and applying SEO basics

Help build our referral program and track responses

Send out marketing sms blasts

Able to media become a buyer fb instagram ads manager

???? Systems & Organisation

Track daily job numbers, hourly rate output, and customer reviews

Create inventory checklists, track chemical levels, and manage supply orders

Submit a daily End of Day report covering jobs, leads, reviews, assignments, etc.

Text staff reminders for upcoming jobs and update management on progress every 45 mins (via Urable)

???? Other Tasks

Update back-end website info (e.g., location sections, backlinks)

Monitor competitor promotions in the Wollongong/Illawarra region

Assist in minor Canva designs and Google Sheets work

Help manage our Notion dashboard and internal checklists

Expectations:

? Fluent in English (spoken + written)
? Strong attention to detail
? Comfortable using Notion, Google Drive, Gmail, Canva, Urable, Instagram, and Facebook
? Responsive during Australian business hours
? Ready to wear many hats and solve problems quickly

Before You Get Hired:

All applicants must complete a trial task to show competence. If successful, you'll be onboarded and begin getting paid consistently and long-term.

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