Lead Follow-Up & Booking Specialist

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TYPE OF WORK

Any

SALARY

$900

HOURS PER WEEK

60

DATE UPDATED

Aug 16, 2026

JOB OVERVIEW

Position Overview:
We are seeking a reliable and proactive Dispatch Coordinator to manage communication between leads and our team. You’ll be the first point of contact for inbound leads and responsible for ensuring smooth scheduling, follow-ups, and appointment confirmations. This role is crucial for minimizing no-shows and keeping our booking pipeline efficient.

Key Responsibilities:
- Call and follow up with new leads within minutes of form submission or missed calls
- Confirm appointment details with clients and reschedule if needed
- Secure appointments by offering online payment links or taking cards on file
- Tag and update contacts in the CRM (GoHighLevel) based on call outcome and client status
- Monitor unconfirmed bookings and auto-cancel as per policy after follow-up attempts
- Work closely with the sales and esthetician teams to ensure calendar accuracy
- Send reminders, confirmation texts, and last-chance messages
- Log call notes and escalate customer concerns to the manager if needed

Requirements:
- Excellent communication skills in English (spoken and written)
- Ability to handle a fast-paced workflow and multitask across tools
- Previous experience in dispatch, customer service, or sales coordination is a plus
- Familiarity with GoHighLevel or other CRMs is highly preferred
- Tech-savvy and confident with calendar tools, online forms, and SMS follow-ups
- Must be organized, responsive, and dependable

Full-Time:
Sunday to Friday, 10:00 AM – 8:00 PM (PST)
(Approximately 60 hours per week, with break time included)

Compensation:
$3–$6 USD per hour, based on experience and performance.
Bonuses available for confirmed appointments and efficiency.

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