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TYPE OF WORK
Full Time
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SALARY
$700 - $1,200 USD per month
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HOURS PER WEEK
40
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DATE UPDATED
Dec 10, 2025
Company Overview
As a prominent provider in the business telecommunications sector, we specialize in offering top-tier sales and servicing solutions to our clientele across the United States. Our dedication to excellence drives us to seek out passionate and skilled individuals ready to contribute to our mission.
Position: Remote - Account Analyst
Working Hours: 9:30 AM to 6:00 PM US EST (GMT+8)
Salary Range: $700 - $1,200 per month
Type: Full Time
Job Summary:
We are seeking an experienced Account Analyst to join our team for a night shift position. The ideal candidate will have at least 2-5 years of direct work experience with AT&T or Verizon Wireless, possess strong organizational skills, and have a reliable internet connection. In this role, you will be responsible for ensuring client satisfaction by managing their accounts and processing orders efficiently and effectively. This client-facing position requires strong communication skills, attention to detail, and a thorough understanding of telecom services and tools. You will be responsible for conducting audits, providing solutions to client queries, and ensuring a seamless client experience from order initiation to closure. Cross-training with other roles within our company may be required to ensure a comprehensive understanding of the company's operations.
Key Responsibilities:
- Order Processing: Handle all new wireless orders for our clients, ensuring accuracy and timely execution.
- Account Audits: Perform detailed audits of client accounts to ensure compliance and accuracy, identifying any discrepancies or areas for improvement.
- Client Communication: Maintain continuous communication with our clients throughout the order process, providing updates and resolving any issues promptly.
- Wireless Audits: Conduct thorough audits of wireless accounts to optimize service and cost efficiency.
- Cross-Training: Collaborate with other roles within our company to ensure a comprehensive understanding and support across different functions.
- Customer Service: Provide exceptional customer service, addressing client inquiries and concerns effectively.
Qualifications & Requirements:
- At least 2-5 years of experience in order processing, preferably with experience working with AT&T or Verizon.
- Strong computer skills, including proficiency in Google Docs and order processing software experience.
- Excellent organizational skills and attention to detail.
- Strong communication skills, both written and verbal.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Ability to adapt to changes in processes and procedures.
- Availability to work night shift hours from 9:30 AM to 6:00 PM US EST (GMT - 4/5)
- Ability to provide references and pass a background check.
Application Process:
If you meet the above criteria and are excited about the opportunity to contribute to a fast-growing company, please apply for this posting and send your resume and a cover letter explaining why you are the ideal candidate for this position. Elevate your career with us and join our mission to redefine telecommunications service excellence!
