Virtual Assistant for Travel Agency

This position’s primary focus is creating an organized and supportive environment for our team and business. The role is also a support role for our founder to help her stay organized and on task as she meets with clients and does what only she can do to support her customers and potential customers.

Our ideal candidate is incredibly detail-oriented above all else and can easily communicate in an efficient and organized way, both in written and verbal communication. Discretion and confidentiality are essential for this position.

This role is virtual. This full-time position reports directly to our CEO/Owner while also working closely with other key tea ---------- mbers . This position may involve working evenings and weekends and sometimes responding to tea ---------- mbers outside of traditional work hours.

Duties and Responsibilities
The Virtual Assistant position at UTravel Now will be responsible for ongoing support for our business, clients, and team.

You will:
? Overseeing Customer Support: Assisting with customer inquiries and providing support as needed.
? Managing Calendars and Scheduling: Maintaining schedules and organizing meetings between Rachel and clients and suppliers.
? Managing Social Media Accounts: Assist in managing and maintaining our social media presence.
? Preparing: Weekly Blog/Newsletter Distribution - Ensuring the accurate and timely distribution of our blog posts and newsletters.
? Contacting Clients for Payment Resubmission: Communicate with clients regarding declined credit card payments and request payment resubmission.
? Reviewing Email Materials and Blog Posts: Ensuring accuracy in email communications and blog posts by reviewing and running text through Grammarly.
? Email Management for Rachel: Assisting in managing and organizing email correspondence for Rachel.
? Additional Tasks: Supporting other daily tasks as assigned by Rachel.
? Distribution for accuracy and run the text through Grammarly

Skills and Abilities
? Resourcefulness: Demonstrating a knack for finding solutions and handling quick turnaround times and tight deadlines.
? Outstanding Communication Skills: Exhibiting excellent written and verbal communication skills.
? Relationship Building: Ability to establish strong relationships with clients, suppliers, and the team.
? Organization: Maintaining a high level of organization in tasks and responsibilities.
? Problem-Solving: Being proactive in solving problems independently.
? Ownership and Pride in Work: Taking responsibility for tasks and demonstrating pride in delivering high-quality work.
? Adaptability: Adapting well to unexpected changes and new directions.
? Technological Proficiency: Being savvy with technology and able to navigate various tools and platforms.
? Ability to Handle Feedback: Handling direct and constructive feedback and implementing necessary improvements.
? Multitasking and Time Management: Efficiently manage multiple projects or tasks simultaneously, meet deadlines, and keep commitments.
? Attention to Detail: Possesses an exceptional eye for detail and precision.
? Proactive Mindset: Anticipating additional tasks and taking the initiative to complete them without being asked.
? Clear and Concise Communication: Presenting ideas and metrics in a clear and concise manner.
? Flexibility: Demonstrating flexibility in work hours and adopting an "until it gets done" attitude.

Our Virtual Assistant position will be deeply involved in the workings of the business, focusing on top priorities while still focusing on the detailed/specific action items that keep UTravel Now moving forward daily. See the details below if you are a strong candidate for this position!

Application Instructions:
If you’d like to be considered for this role, please respond to ---------- by
May 25, 2025, with the following details:
? PDF of your cover letter and of your resume
? A 3-minute video introduction so we can get to know you better. (We will only review videos for 3 minutes at maximum; do not submit a video longer than 3 minutes).
Top-5 Clifton Strengths (optional)

? Answer the following questions:
? How did you learn about this job opportunity?
? Why do you believe you are a great fit for this position?
? Explain your communication style to us

Want to learn more about us? Keep reading!

Meet Rachel Sicolo
I started UTravel Now 5 years ago to help make people’s travel dreams a reality. I now have two other travel agents working with me, Sue and Marianne. We specialize in many aspects of travel and strive to provide clients with affordable and enjoyable travel plans.


Our Company Values:
? We value drive and hard work. When things get harder, we rise to the challenge.
? Everyone is trying to do their best in a situation. We lead with patience, understanding, and encouragement when things can improve.
? We believe in a team of individuals who strive for continuous growth and desire feedback so we all grow and improve.
? We are strategic and thoughtful in our actions.
? We take pride in our reputation as industry leaders. We are honest, professional, and intentional, and we strive to serve our clients well and honor our relationships with our industry partners.
? We are all leaders, and every single role is valuable. And we each own our individual role or job position like a boss or business owner would.