Full Time
900
40
Jun 20, 2026
The Social Specialist will manage client reputations by thoughtfully responding to guest reviews and social media interactions through our proprietary platform. This role requires exceptional written communication skills, professionalism and empathy.
Key Responsibilities:
Review and thoughtfully respond to guest reviews across platforms like Google, TripAdvisor, Yelp, and booking sites, using our proprietary response management system.
Engage professionally with comments, messages, and mentions across social media channels, fostering positive interactions and addressing concerns proactively.
Accurately identify sensitive situations and escalate when necessary, following established protocols.
Maintain awareness of clients’ individual branding, voice guidelines, and operational priorities.