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TYPE OF WORK
Full Time
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SALARY
$4/hour
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HOURS PER WEEK
30
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DATE UPDATED
May 12, 2025
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About Us
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We are a growing eCommerce company dedicated to providing top-notch customer experiences. Our team prides itself on offering round-the-clock support to ensure our customers feel valued, heard, and supported at every step of their journey. We are looking for a Customer Service Representative to join our dedicated 24/7 support team.
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What You’ll Do
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As a Customer Service Representative, you’ll play a crucial role in maintaining our high standards of customer care. Your responsibilities will include:
- Reviewing customer concerns and responding with empathy and professionalism.
- Resolving customer issues effectively, aiming for first-contact resolution whenever possible.
- Collaborating with the team to provide seamless support across shifts.
- Thinking outside the box to find creative solutions for unique customer challenges.
- Handling support inquiries via our eCommerce platform, Shopify, and customer service tool, Gorgias.
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What We’re Looking For
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The ideal candidate will have:
- Proven experience in customer service, especially at a high-performance level.
- Familiarity with eCommerce platforms like Shopify and customer service tools like Gorgias (or similar).
- Fluency in English, both written and verbal.
- Strong problem-solving skills and the ability to think creatively to resolve customer issues.
- A team-oriented mindset and the ability to work within a rotating schedule.
- Comfort working remotely and managing tasks independently.
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Work Schedule
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- 6-hour shifts, 5 days per week.
- Part of a team of 11 offering 24/7 support.
- Rotating schedule to ensure fairness, with 2 consecutive days off per week (days off will vary based on the rotation).
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Why Join Us?
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- Work with a supportive, dynamic team committed to excellence.
- Be part of a 24/7 operation that values fairness and teamwork.
- Opportunity to grow your skills in eCommerce customer service.
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How to Apply
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If you’re passionate about delivering exceptional customer service and want to join a collaborative team, we’d love to hear from you! Please submit your resume and a brief cover letter detailing your experience and why you’re the perfect fit for this role.
