Outbound Patient Specialists (Mandarin and English Speakers)

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TYPE OF WORK

Full Time

SALARY

$8

HOURS PER WEEK

40

DATE UPDATED

Mar 30, 2026

JOB OVERVIEW

Are you fluent in Mandarin and Cantonese? Do you have a warm, friendly personality and a passion for helping others? We’re looking for Outbound Patient Engagement Specialists to join our team and connect with our valued patients, right from the comfort of your home!

About the Role:
You'll be reaching out to patients via phone to check in, provide updates, and ensure they feel supported and cared for. This is more than just a customer service role—it’s about building meaningful relationships and making a difference in people’s lives every day.

What You’ll Do:

Make outbound calls to our patients, completing at least 45–50 calls per day (script provided).
Share updates about their care or services.
Ask how we can better support them and address any concerns.
Deliver exceptional and compassionate service with every call.
Develop rapport and build trust with patients.
Answer incoming calls professionally and courteously.
End each call on a positive note, leaving patients with a smile.


What We’re Looking For:
Fluency in Mandarin or Cantonese and English (required)
Strong communication and interpersonal skills
A warm, friendly, and engaging phone presence
Experience in customer service or patient outreach is a plus
Reliable internet and a quiet space to work remotely
Ability to work in Pacific Time from 9AM to 6PM

Apply only if you can speak a Bilingual Language

If you're ready to use your language skills and heart for service to brighten someone’s day, we’d love to hear from you!

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