Application Support & Configuration Specialist – Healthcare IT Systems Focus

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TYPE OF WORK

Full Time

SALARY

35000

HOURS PER WEEK

40

DATE UPDATED

Nov 20, 2025

JOB OVERVIEW

Job Title: Application Support & Configuration Specialist – Healthcare IT Systems Focus
Job Type: Full-Time (Remote)
Work Hours: 8 hours/day – Preferably with 4 hours overlap during US business hours (CST)
Salary Range: Competitive, based on experience
Start Date: ASAP

About the Role:

We are looking for a skilled and proactive Application Support & Configuration Specialist to join our team, focusing on healthcare IT systems. This remote role offers an excellent opportunity for professionals with strong technical troubleshooting, problem-solving, and healthcare application support skills. If you have experience supporting or configuring Cerner RadNet or other healthcare IT systems, we want to hear from you!

While Cerner RadNet experience is preferred, candidates with experience in other healthcare applications, EHR systems, or enterprise IT tools are encouraged to apply as well.

If you’re passionate about working in the healthcare technology space and want to contribute to improving healthcare systems, this is the opportunity for you.

Key Responsibilities:

• Application Support: Provide day-to-day troubleshooting and support for healthcare IT applications, resolving technical issues efficiently and maintaining smooth operations.
• Configuration & Customization: Collaborate with clients to understand their workflows and implement necessary configuration changes to enhance system functionality.
• System Testing & Validation: Conduct testing and ensure any changes made are validated to maintain system integrity and minimize disruptions.
• Ticketing System Management: Manage and track support tickets via Jira, ServiceNow, or similar tools, ensuring quick issue resolution and keeping clients informed.
• System Upgrades & Patches: Assist with supporting, testing, and deploying software updates, patches, and enhancements in the system.
• Documentation & Reporting: Create clear and detailed technical documentation, user guides, and troubleshooting resources to assist users.
• Collaboration with Teams: Effectively communicate with US-based teams and clients, providing technical support, updates, and solutions in a timely manner.

What We’re Looking For:

• 1+ years of experience supporting or configuring healthcare IT systems, with preference given to experience with Cerner RadNet or Cerner Millennium.
• Experience with other healthcare tools such as EHR systems, PACS, Radiology Information Systems (RIS), or similar healthcare software is a strong plus.
• Experience in technical support, application configuration, and user troubleshooting within enterprise software environments.
• Strong problem-solving skills, with a focus on resolving technical issues and ensuring optimal system performance.
• Excellent English communication skills (both written and verbal) for effective collaboration with both local and US-based teams.
• Self-driven with the ability to work independently and manage tasks with minimal supervision.
• Reliable internet connection and a quiet, dedicated workspace.
• Ability to work with at least 4 hours overlap with US business hours (CST).

Bonus Skills (Nice to Haves):

• Knowledge of HL7, PACS integrations, or clinical workflows in healthcare IT systems.
• Familiarity with Jira, ServiceNow, or other ticketing systems.
• Exposure to HIPAA compliance and healthcare IT regulations.
• Experience working in a remote healthcare IT support role.

What We Offer:

• Competitive salary based on your experience.
• Remote work – Enjoy the flexibility of working from home.
• Stability and long-term growth within a supportive, mission-driven team.
• Performance bonuses and paid Philippine holidays.
• Collaboration with international teams, offering the opportunity to gain global work experience.
• Opportunities for career development, training, and skill advancement.

How to Apply:
To apply, please submit the following via OnlineJobs.ph:
1. Updated Resume
2. Cover letter explaining your experience with healthcare IT systems, Cerner RadNet, or similar applications.
3. Internet speed test screenshot (from Speedtest.net).
4. Your expected monthly salary in PHP

If you have experience in roles such as Technical Support Specialist, IT Helpdesk, Healthcare IT Consultant, or similar positions, we encourage you to apply. The skills required for this position are transferable, and we welcome professionals from diverse backgrounds.

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