Order Manager-Remote (Work-from-Home)-35000PHP- 200,000PHP/month /w Experience-Plus Commission

Currently in search of MOTIVATED self-starting Order Manager with steady employment history. to manage passport and visa orders. Job hoppers need not apply. Searching for candidates with strong managerial experience to work with our clients in processing their visa & U.S passport orders. Candidates with project management, I.T management, training management or sales management strongly encouraged to apply. - (remote, work-from-home).
Travel Visa Pro ( ---------- ) is a leading US-Passport and Travel Visa Expeditor in the United States of America.

We are seeking Order Manager trainees to join our dynamic National Executive Service Team (NEST).This career path will start with training & data entry duties for a minimum of 30 days.
Expert training will be provided to help you advance first to Customer Service representative & then to Order Manager. A custom training plan will be created for every candidate. Travel Visa Pro has a robust training program will provide ample informative training materials. Advancement will come with pay increase as well as commission opportunities.

As a Order Manager, you will be responsible for providing exceptional customer support to our clients in the United States of America. You will interact with customers via telephone, online chat, video chat, & email, providing prompt & efficient assistance. Your primary focus will be to guide the client through the visa & passport process. You will be expertly trained on the documents, information & steps needed to guide the client to a successful order completion.
The general order process steps are:
1.Call the client to "Activate the order" by introducing yourself & going over the steps in the order process & providing the order completion timeline.
2.Verbally instruct the client as to what information & supporting documents you will need from them.
3.Send the client an email that summarizes the phone conversation & lists the needed information & documentation.
4.Review the supporting documents & information the client provided & follow up with the client on missing documentation.
5.Submit the clients file to a form filler who will complete your clients forms for you.
6.Review the clients application & supporting documents for errors & take action to correct these errors.
7.Make any needed appointments for the client.
8.After the appointment, email the client their PDF order file. Instruct the client to print the PDF, sign the application & use the included shipping label to send their file to our V.I.P location for submission to the Embassy or U.S Department of State.
9.Monitor the clients submission progress & inform them when their completed order will arrive at their home.
10.After the order is complete, call the client to thank them for their business, answer any questions & ask them to review us!

If you excel at being proactive, following guidelines, meeting deadlines, de-escalation & resolving issues, upselling, follow-up, verbal/written communication & are committed to providing a positive customer experience, THIS IS THE JOB FOR YOU!

Responsibilities:
• Communicate effectively with US based customers, aiding and resolving their queries promptly.
• Respond to customer inquiries and provide accurate information about our services.
• Handle customer complaints and resolve issues in a professional and timely manner.
• Maintain a high level of customer satisfaction through excellent service delivery.
• Collaborate with other tea ---------- mbers to ensure efficient customer support operations.
• Document customer interactions and maintain accurate records of customer inquiries and resolutions.

Requirements:
• Fluent in American English, both written & verbal.
• Previous management experience is required.
• Excellent communication & interpersonal skills.
• Strong problem-solving abilities & the ability to think quickly on your feet.
• Proficient in using chat & email as communication channels.
• Flexible availability (work during night hours and/or weekends).
• Bachelor’s or higher degree is preferred.
• Must pass background check.

Benefits:

• Competitive compensation. Training rate starts from 30000 PHP/month + Commission. After 90 days evaluation, top performers may earn as much as 200,000PHP/month + Commission. Top performers make as much as 30000 PHP/month in Commission.
• Remote, work-from-home opportunity.
• Freelance/Independent contractor status.
• Opportunities for professional growth & career development.
• Dynamic & friendly work environment.
• Training and support to enhance your skills.
• Laptop provided
• Additional work tools available for monthly rental arrangement including: Back-up power supply, headsets, keyboard, mouse, software, antivirus, etc.
If you are a resolute individual with a customer-centric mindset, we would love to hear from you. Join our team and be part of a company that values its customers and believes in delivering exceptional service.

***Must reply with your resume to be considered***
We appreciate all applications; however, only candidates selected for an interview will be contacted.