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TYPE OF WORK
Full Time
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SALARY
Depends
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HOURS PER WEEK
40
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DATE UPDATED
Mar 6, 2025
Senior Client Account Manager at Infintech Designs
Company: Infintech Designs – SEO, Web Design & Digital Marketing Agency
Schedule: Full-time, 9:00 AM – 5:00 PM CST
About Infintech Designs
Infintech Designs is a fast-growing digital marketing agency known for delivering exceptional SEO, web design, and online marketing solutions. We pride ourselves on our client-centric approach and innovative strategies that drive business growth. We are seeking a Senior Client Account Manager to join our team and ensure our clients receive top-notch service and results.
Role Overview
As a Senior Client Account Manager, you will serve as the primary liaison between our agency and our clients. You will oversee client relationships, coordinate digital marketing projects, and proactively identify ways to enhance client success and satisfaction. This senior-level role requires a strategic thinker with outstanding communication skills and a passion for building long-term client partnerships. You will manage projects and teams across various departments to ensure deliverables meet our high standards and client goals.
Key Responsibilities
Lead Client Onboarding: Guide new clients through a seamless onboarding process, from initial welcome calls to gathering all necessary assets and information. Ensure a smooth transition into our services and set the stage for a strong long-term relationship.
Client Communication: Serve as the dedicated point of contact for an assigned portfolio of clients. Respond promptly to client inquiries, provide regular campaign updates, and keep clients informed of project progress. Maintain proactive communication to build trust and address any concerns with timely, effective solutions.
Project & Campaign Management: Oversee the execution of client projects and digital marketing campaigns from start to finish. Manage timelines, deadlines, and deliverables, coordinating with internal teams to meet client objectives. Use collaboration and project management tools (Slack, Basecamp, ClickUp) to ensure every project stays on track and stakeholders are aligned.
Process Improvement: Continuously evaluate and improve account management processes. Identify opportunities to enhance efficiency, communication, and client satisfaction across all touchpoints. Implement best practices that elevate the overall client experience and streamline our workflows.
Team & Vendor Coordination: Coordinate with cross-functional tea
Reporting & Insights: Compile, analyze, and deliver periodic performance reports for client campaigns and projects. Present data-driven insights in a way that clients understand the results and value of our services. Anticipate client questions and prepare information ahead of time to avoid last-minute scrambles.
Client Relationship Building: Strengthen client relationships through exceptional service and personal touches. For example, oversee initiatives like sending thoughtful client gifts or acknowledgments during holidays or project milestones. Ensure clients feel valued and appreciated, contributing to high client retention and loyalty.
Strategic Account Growth: Work with clients to understand their evolving needs and business goals. Identify opportunities to introduce additional Infintech services or solutions that can benefit the client. Collaborate with our sales and strategy teams to upsell relevant services, expanding accounts in a way that provides true value to the client.
Required Qualifications
Experience: 3+ years of experience in client account management, client success, or a similar client-facing role, preferably in a digital marketing agency or advertising environment. Proven track record of managing multiple client accounts and delivering exceptional service.
Industry Knowledge: Solid understanding of digital marketing services (SEO, web design, PPC, social media, etc.) and the ability to discuss project details and strategy with clients.
Communication Skills: Excellent verbal and written communication skills. Able to convey complex information clearly and professionally to clients. Strong listening skills to truly understand client needs and concerns.
Organization & Leadership: Exceptional organizational skills with the ability to juggle multiple projects and deadlines. Demonstrated leadership in coordinating teams and guiding projects to completion.
Problem-Solving: Strong conflict resolution and problem-solving abilities; remains calm and solution-focused when challenges arise, with a talent for turning client concerns into opportunities to improve satisfaction.
Technical Proficiency: Proficiency in using collaboration and project management tools such as Slack (for team communication) and Basecamp or ClickUp (for project tracking and task management). Comfortable adapting to new software and platforms as needed to facilitate account management.
Client Focus: A proactive mindset with a passion for client success. Always willing to go the extra mile to ensure clients are happy, goals are met, and value is delivered.
Preferred Qualifications
Salesmanship & Strategic Problem-Solving: Demonstrated ability to identify opportunities to upsell clients on additional services when appropriate, combined with the mindset of a critical thinker and solutionist when addressing client pain points during calls.
Digital Marketing Expertise: Advanced knowledge in one or more areas of digital marketing (e.g. SEO, content marketing, web development), enabling deeper strategic discussions with clients.
Client Retention Strategies: Experience developing or implementing initiatives to improve client satisfaction and retention (such as loyalty programs, feedback processes, or personalized client outreach).
Why Join Infintech Designs?
Impactful Work: Play a key role in shaping the success of client campaigns and our agency’s growth. Your leadership in managing client accounts will directly impact client satisfaction and business outcomes.
Collaborative Team: Work with a talented team of SEO specialists, designers, developers, and marketers who are passionate about what they do. We foster a supportive, teamwork-oriented environment where your ideas are valued.
Growth Opportunities: As a senior member of the team, you’ll have the opportunity to influence processes, innovate client service strategies, and advance your career as our company continues to expand.
Flexible Environment: We offer a flexible and understanding work culture that values work-life balance. While our core hours are 9:00 AM – 5:00 PM CST to best serve our clients, we provide the tools and autonomy you need to excel in your role.
How to Apply
If you're excited to join the Infintech Designs team as a Senior Client Account Manager, we'd love to hear from you. Please submit your resume and a cover letter detailing your relevant experience. In addition, we require a 3-5 minute video as part of your application.
In your video, please introduce yourself and address the following prompts:
Introduction & Experience: Tell us about yourself, your background in client account management, and your experience in digital marketing.
Problem-Solving: Describe a challenging client situation you’ve faced. How did you handle it, and what was the outcome?
Communication & Collaboration: How do you ensure clear communication between clients and internal teams? Can you share an example of a time when you successfully managed expectations?
Digital Marketing Knowledge: What key metrics do you focus on when analyzing the success of a digital marketing campaign, and how do you use these insights to improve performance?
Time Management & Organization: How do you manage multiple clients and projects simultaneously while ensuring high-quality results?
Please include a link to your video (e.g., a private YouTube or Google Drive URL) in your application.
Email
Use Subject Line: “Senior Client Account Manager at Infintech Designs - Your Full Name”
We look forward to reviewing your materials and learning more about how you can contribute to our team and our client’s success.
