Digital Asset Support Specialist (Facebook)

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: TYPE OF WORK

Part Time

: SALARY

520 USD

: HOURS PER WEEK

24

: DATE UPDATED

Aug 9, 2026

JOB OVERVIEW

We are looking for a tech savvy assistant who will help manage a ---------- server selling digital assets. This job requires you to be somewhat tech savvy. We operate a vibrant ---------- community where customers can connect, learn, and purchase the tools they need to succeed. We’re looking for a knowledgeable and customer-focused individual to join our team as a Facebook Asset Support Specialist.

As a Digital Asset Support Specialist, you will be the primary point of contact for customers on our ---------- server who mainly purchase Facebook assets. You will provide expert guidance on Facebook Business setups, answer customer inquiries, and ensure a seamless experience for clients. Your role will involve managing finances, troubleshooting issues, setting up advertising structures on Facebook and helping them make informed decisions about their purchases.

Key Responsibilities:
Customer Support: Respond to customer inquiries on ---------- regarding Facebook assets, payment methods, and purchase options in a timely and professional manner.

Expert Guidance: Provide detailed explanations and advice on Facebook Business Manager, ad accounts, pages, and other Facebook assets.

Payment Assistance: Guide customers through available payment methods and troubleshoot any payment-related issues.

Product Recommendations: Help customers determine the best Facebook assets to purchase based on their needs and goals.

Issue Resolution: Troubleshoot and resolve customer issues related to Facebook assets, escalating to the appropriate team when necessary.

Documentation: Maintain clear and organized records of customer interactions, common questions, and solutions for future reference. Use Google Spreadsheet to track available assets and finances.

Feedback Collection: Gather customer feedback to improve our services and asset offerings.

Requirements:
- Fluent in English
- Well-versed in managing Facebook business managers and entire structures
- Know how to use Google Spreadsheet
- Flexible and responsive
- Experience with ---------- bots and moderation tools
- Knowledge of other social media is a plus

This job is part time. It does not take a full 8 hours per day, but it does require being flexible and available throughout the day whenever help is needed.

SKILL REQUIREMENT

Facebook Ads Customer Support Google Sheets

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Digital Asset Support Specialist (Facebook)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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