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TYPE OF WORK
Full Time
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WAGE / SALARY
$1,400
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HOURS PER WEEK
35
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DATE UPDATED
Jun 12, 2026
ABOUT THE ROLE
We run a digital platform for real estate agents in Canada and Australia. Our platform generates leads for agents and provides them with the tools they need to manage, nurture, and convert those leads into clients.
We’re a growing team looking for a detail-oriented, proactive Client Success Coordinator to help our agents get set up, stay engaged, and get the most value from the platform.
This is a long-term role with real responsibility. You won’t be doing repetitive data entry — you’ll be managing real relationships, tracking agent progress, and helping real estate agents succeed.
WHAT YOU’LL BE DOING
* Onboarding new agents — guiding them through profile setup and ensuring everything is complete before their first lead arrives
* Running check-in calls and
* Monitoring agent health dashboards and identifying agents who may need support (low engagement, missed lead follow-ups, incomplete profiles)
* Sending personalised follow-up
* Troubleshooting platform questions and escalating technical issues when needed
* Keeping internal records updated — tracking agent status, renewal dates, and important activity notes
* Executing a documented system — this role follows a clear playbook, so you must be comfortable following processes consistently while taking ownership of your responsibilities
WHAT WE’RE LOOKING FOR
MUST-haves:
* Experience in Real Estate, PropTech, or a similar industry
* At least 1 year of experience in customer success, virtual assistant, account management, or a similar role
* Excellent written and spoken English — you’ll be communicating directly with agents through
* Strong attention to detail — missing a check-in or allowing something to fall through the cracks has real consequences
* Comfortable working with CRM platforms, Google Sheets/Docs, and
* Reliable internet connection and a quiet workspace for calls
* Available to work Canadian business hours — this means evening shifts in the Philippines (approximately 8:00 PM–4:00 AM PHT). Please only apply if you are genuinely comfortable with this schedule.
Nice-to-haves:
* Experience working with North American or Australian clients
* Familiarity with tools like HubSpot, Go High Level, Slack, or similar platforms
WHAT THIS IS NOT
* This is not a sales role — you won’t be cold calling or pitching anyone
* This is not a one-time project — we’re looking for someone who wants to grow with the company
* This is not a role for someone who needs constant supervision — we need someone who takes ownership
SCHEDULE & COMPENSATION
Hours: Full-time, Monday–Friday, aligned with Canadian business hours (evenings PHT)
Salary: $1,400 CAD/month (~?55,000–?57,000 PHP/month), paid weekly
Setup: Work from home — we’ll provide the tools, systems, and training
Start: As soon as possible
HOW TO APPLY
Important: All applicants MUST include a short video introduction to be considered.
To ensure your application is evaluated, please answer the following three questions. Applications missing a video or these answers will not be reviewed.
1. Describe a time you managed multiple client relationships at once — how did you stay organised and make sure nothing fell through the cracks?
2. What time zone are you in, and are you genuinely available to work evening hours (8:00 PM PHT onward, including late shifts)?
3. What tools have you used to manage client communication or track customer activity?
Include the word “Mango” in your application subject line so we know you fully read this job posting. Please attach your CV with your application.
Good luck!
