Call Center Analyst

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TYPE OF WORK

Full Time

SALARY

Php 5879.60/week, $100/week

HOURS PER WEEK

40

DATE UPDATED

Feb 4, 2026

JOB OVERVIEW

Job Description:

We are seeking a dedicated and detail-oriented Call Center Analyst. The ideal candidate will be responsible for monitoring, analyzing, and improving call center performance to enhance the overall customer experience. This role heavily relies on English communication and the ability to communicate effectively in English, both verbally and in writing.

Key Responsibilities:

Monitor and evaluate the performance of call center agents through quality assurance (QA) measures.

Analyze call center data and provide insights to improve efficiency and customer satisfaction.

Identify training needs and work with the training team to enhance agent performance.

Collaborating with a team leads to developing and implementing strategies for improving call center operations.

Ensure compliance with company policies and maintain data integrity.

Participate in regular meetings to discuss call center performance and provide actionable recommendations.

Assist in the development of training programs and performance improvement plans.

Adapt to new processes and technologies as required by the department.

Qualifications:

Native-level English fluency

Education: Minimum of a high school diploma or equivalent. Higher education is a plus.

Experience: Previous experience in a call center or customer service role is preferred.

Skills:

Strong analytical and problem-solving abilities.

Excellent attention to detail and organizational skills.

Ability to work independently and manage time efficiently.

Flexibility to adapt to new challenges and changes in procedures.

Effective communication skills, both verbal and written.

What We Offer:

Competitive salary.

Supportive and collaborative work environment.

Suppose you are detail-oriented, adaptable, and driven to enhance customer experience through diligent analysis and strategic improvements. In that case, we encourage you to apply and send your resume for the Call Center Analyst role.

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