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TYPE OF WORK
Full Time
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SALARY
3-5
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HOURS PER WEEK
40
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DATE UPDATED
Oct 3, 2025
Who We Are
For over 15 years, Advanced Commercial has served the Atlanta Metro and the Southeast USA as a trusted Commercial Refrigeration, HVAC, Electrical, and Appliances Contractor. Our customers are the premier brands in the food, beverage, and biomedical industries, and they count on us as their one-call solution for keeping their facilities, plants, and equipment up-and-running 24/7. Repairs, remodeling, or new construction: we do it all. See more here.
What We Need:
We are seeking a Dispatcher with Advanced-Excellent English to work remotely
Position is considered an integral part of the Office team
Successful applicant will be a problem solver, careful about the details, and honest
You will be working with a remote team of other assistants located in the Philippines
You will report directly to the BPO Manager.
What You’ll Be Doing:
-Monitoring alarm systems
-Communicating with alarm companies and other call centers by phone and
-Communicating with customers and facility managers by phone and
-Communicating with company technicians by phone and
-Determining which technician is appropriate for dispatching to call
-Dispatching technicians
-Monitoring field personnel efficiency throughout the day and making recommendations to supervisors based on findings
Monitoring
-Assisting field personnel by checking rules of engagement, premise conditions via remote monitoring and equipment maintenance histories
-Verifying completion of the previous day's orders; investigating and taking action on incomplete orders
-Data entry for supporting the billing process
-Gathering data for reports to ensure that the team gets regular updates on company metrics
-Attend Daily Service call meetings
-Review Service Calls on ESC Dashboard daily
-Review work order notes daily to ensure:
-Service Escapes are not occurring
-Service calls are properly documented with all required and relevant information
-Conduct Dispatch Checkout calls with Service Technicians before they leave a job site using the Dispatch Checkout checklist in order to:
----Look for indications of a Service Escape
----Confirm service calls are properly documented and photographed and or videoed
----Confirm that the root cause of the problem was found and resolved or a plan was put in place to solve the problem
----Confirm that consumed parts are listed
----Confirm parts needed information is complete
----Monitor part ordering by the Technician to make sure it is done
-Track ESC Parts priority on the WIP Report for Parts Needed, Parts Ordered, in order to:
----Escalate delays in ordering or receiving parts
-Monitor the PARTIN tab in the WIP Report and use the appropriate process to get the job scheduled as soon as possible.
-Support correcting Work Orders in order to ensure proper invoicing
-Support after-action reports for Service Escapes
-Timely completion of assigned action items
What We’re Looking For:
Work hours: 9-hour shifts per rotating schedule to provide weekend coverage
Time Commitment – 100% focused on our business while working; no side jobs
Experience:
-----Preferred 1 year of experience working remotely for a company in the USA
-----Preferred 1 year working as a Dispatcher or Customer Service Representative
Skills and Technical Knowledge
----Advanced/Excellent English speaker
----Ability to read graphs, charts, and tables
----Intermediate proficiency in Google Sheets/Google Workspace
Personality & Approach to Work:
----Problem solver
----Ability to meet deadlines
----Ability to always get the details right
----Team player
What You’ll Get From Us:
-Opportunity to work for a recognized leader in our industry
-Job stability and positive work environment
-Access to the latest technology
Pay
-Negotiable based on experience
-Hourly position
-Payment via PayPal
-Paid twice monthly – on the 16th and 1st of each month
10 days paid time-off per year after 90-day probationary period
Paid Holidays
Paid Training
Performance bonuses available
Job performance & pay review to be conducted at 90-days and then once per year after that
We are willing to invest in your professional development with training to help strengthen your skills
What’s Next
Let’s get you onboard. We can’t wait to meet you! To start your application process, please complete this Application Form:
NOTE: Only Applicants who completed the Application Form will be processed and screened. Once done, qualified applicants will receive a Calendar Invite
