Cxstomer

100% Remote Tech Support (Voice)

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: TYPE OF WORK

Full Time

: SALARY

$6.00 USD /hr (paid weekly)

: HOURS PER WEEK

40

: DATE UPDATED

Aug 24, 2026

JOB OVERVIEW

[Please do not respond using AI - voice recordings are highly encouraged - please speak without a script]

Cxstomer is hiring a Technical Support Specialist to support one of our family technology clients. Our client offers a suite of digital safety products designed to help parents protect their children online, including mobile phones, smartwatches, and home internet monitoring devices.

In this role, you'll be the primary point of contact for customers who need help using and troubleshooting their products. Your goal is to resolve issues efficiently, document each interaction accurately, and ensure every customer feels supported.

This is a phone and email support position. You'll handle inbound customer contacts through Intercom, troubleshoot Tier 1 technical issues, and escalate more complex cases when needed. Strong technical troubleshooting skills and the ability to communicate clearly with non-technical users are essential. You will be on phones 90% of the time.

Why You'll Love Working Here
- 100% Remote – Work from the comfort of your home
- Weekly USD pay plus a 13th-month bonus
- Paid training from Day 1
- Clear career growth opportunities
- Stable schedules with no last-minute changes

What You'll Do
- Answer inbound phone calls and email support requests through Intercom
- Troubleshoot Tier 1 technical issues accurately and efficiently
- Document customer interactions and resolutions thoroughly
- Escalate complex or out-of-scope issues to the appropriate team
- Identify recurring customer issues and share insights with the team
- Meet daily quality, productivity, and customer satisfaction goals

What We're Looking For
- 2+ years of phone-based technical support experience
- 1+ year of email support experience
- Experience troubleshooting Tier 1 technical issues in a B2C environment
- Strong English communication skills (B2+ or higher)
- Ability to explain technical concepts in simple, customer-friendly language
- Comfortable working independently in a remote environment
- Professional home office setup with reliable internet and backup connectivity
- Experience using Intercom or similar help desk software is a plus

Technical Requirements
- Processor: Intel i5 (11th Gen or newer), AMD Ryzen 5 (2021 or newer), or Apple M2 or newer
- RAM: 16 GB minimum
- Operating System: Windows 11 (22H2 or later) or macOS Tahoe (26) or newer
- Internet: Minimum 50 Mbps download and upload
- Backup internet connection and backup power source required

Schedule & Compensation
- Pay: $6.00 USD per hour (paid weekly)
- Training: Monday–Friday, 9:00 AM – 5:00 PM EST (paid)
- Post-Training Schedule (40 hours/week):
AM and PM shifts available
- Paid breaks/lunch
- Job Type: Full-time (40 hours/week)

Important Dates
- Training Start Date: October 9

SKILL REQUIREMENT

Email Support Technical Support Phone Support

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Cxstomer

100% Remote Tech Support (Voice)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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