STR Operations & Property Manager with over 6 years of international experience directing short-term rental portfolios across the UK, USA, and Mexico. I specialize in scaling cross-border hospitality brands and optimizing multi-channel operations across Airbnb, Vrbo,
Core Operational Expertise:
• End-to-End Guest Relations: Managing high-volume communications, guest check-ins, automated messaging workflows, and post-stay review strategies.
• Logistics & Vendor Coordination: Scheduling and overseeing turnover teams, cleaning crews, maintenance contractors, and emergency resolutions.
• Financial & Account Administration: Processing damage claims, resolve platform disputes, issue service fees/refunds, and maintaining operational documentation.
• Project Management Tech: Streamlining workflows and team communication using
Key Achievements:
• Fully managed a dynamic remote portfolio of 35+ properties simultaneously.
• Consistently secured and maintained Airbnb Superhost and Vrbo Premier Host status for multiple property owners.
• Documented and improved operational workflows and SOPs to maximize remote team handover efficiency.
I am proactive, detail-oriented, and fully independent. My focus is to deliver seamless, five-star guest experiences while protecting the owner's asset, maximizing occupancy, and running a frictionless backend operation.
________________________________________
Experience: 5 - 10 years
As a Property Manager, I successfully handled the day-to-day operations of multiple rental properties, ensuring smooth management and excellent tenant satisfaction. My role required a combination of administrative, customer service, and coordination skills, which helped property owners save time and maximise their returns on investments.
Experience: 1 - 2 years
I have solid experience in managing business and client emails, ensuring that communication is well-organised, timely, and professional. My role has always been to help businesses stay on top of their inboxes, improve response times, and maintain excellent client relationships.
Experience: 2 - 5 years
I have worked as a Personal Assistant, providing reliable administrative and organizational support to help executives and business owners manage their daily tasks efficiently. My role required a balance of discretion, time management, and communication skills, ensuring smooth operations and productivity.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.