I am an Operations and Business Support Virtual Assistant with experience supporting structured workflows, documentation, and day-to-day operations.
I previously worked for over five years in an enterprise BPO environment (TELUS International), supporting multiple accounts and following detailed processes, systems, and performance standards.
I currently manage and support operations for a small e-commerce business that I built and operate, handling order coordination, customer support via chat and
This experience strengthened my ability to follow structured workflows, document processes, and support daily operations with consistency and accountability.
I work best with clear instructions, defined responsibilities, and documented workflows. I am detail-oriented, reliable, and focused on completing tasks accurately and consistently.
I am looking for a long-term remote role in operations support, business support, or administrative support where training and clear onboarding are provided.
Experience: 2 - 5 years
Supported process improvements by documenting steps, standardizing tasks, and maintaining consistency.
Experience: 2 - 5 years
Provided hands-on support for daily business operations, including coordination, tracking, documentation, and internal process support.
Experience: 2 - 5 years
Maintained accurate records, tracked operational data, and ensured information consistency.
Experience: Less than 6 months
Handled multiple operational tasks with clear prioritization and consistent follow-through.
Experience: 2 - 5 years
Navigated Salesforce to document activities, manage records, and support process-based workflows.
Experience: 2 - 5 years
Managed day-to-day business operations including coordination, tracking, and decision support for a small business.
Experience: 5 - 10 years
Handled customer inquiries and issue resolution following defined processes and service standards in structured environments.
Experience: 5 - 10 years
Used Excel for basic tracking, data organization, and operational records.
Experience: 1 - 2 years
Managed schedules, deadlines, and task timelines to support daily operations.
Experience: 5 - 10 years
Resolved customer concerns accurately by following documented procedures and ensuring proper escalation when needed.
Experience: Less than 6 months
Worked within virtual desktop environments to access internal tools and systems securely.
Experience: 2 - 5 years
Used CRM systems to track customer interactions, update records, and support operational workflows.
Experience: 2 - 5 years
Used Avaya systems as part of structured operational and customer support environments.
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