Jeanne

IT Support | Technical Support Specialist

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Overview

Looking for part-time work (4 hours/day)

at $2.67/hour ($254.54/month)

Bachelor of Science in Entrepreneurship - Malayan Colleges Laguna

Last Active

April 21st, 2026 (11 days ago)

Member Since

April 8th, 2019

Profile Description

I'm a Sr. Technical Engineer with experience in tech support and surface-level mobile app security implementation.
Currently, I'm heavily involved in providing L2 technical support to a client using our partner's mobile security platform. The project leading up to the deployment and monitoring of the client's mobile apps helped me develop skills in using Android Studio and Xcode to create/modify simple apps from GitHub and use mobile protection to test out its effectiveness in detecting threats.

My main role is to provide L1 support to clients of Securemetric's digital signing platform, SigningCloud. I have professional-level English language skills, which allowed me to create customer service scripts for e-mail that are now widely used by our L1 and L2 technical support teams for their troubleshooting process. My current role has greatly enhanced my problem-solving and communication skills and introduced the basics of PKI, CAs, digital signatures, and their legal aspects.

Other tasks involved developing, testing, and simulating distinct configurations of other company products deployed across different environments. Assisting senior tech engineers in this area allowed me to enhance my documentation skills and eventually branch out to dockers and containers, SQL, and bash scripting, database replication, and Apache load balancing.

On the side, I experience setting up a home lab using Proxmox VE to start small projects and practice my technical skills.

Certificates: Cisco Certified Support Technician (CCST) Networking, Google Cybersecurity Certification, LPIC-1

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

I'm an L1/L2 Senior Tech Engineer providing chat and email support to local and international clients. Some of the company products I supported involve Digital signing, mobile app protection, and authentication service. I currently hold a Super Admin role in our Hubspot subscription, where I help creating reports of our agents overall performances

Other Skills

Marketing » CRM » HubSpot CRM

Experience: 1 - 2 years

Customer Support » Email Support

Experience: 2 - 5 years

I provided support to local bank clients and SEA clients through Hubspot email. As a Sr. Tech Support Engineer with a Super Admin role, I also assist in generating Hubspot Ticket-related reports to evaluate overall performances of our customer service ranging from average first response, to number of Tickets per solutions, and how long it takes for our agents to resolve issues before a ticket closes.

Office and Administration » Data Entry

Software » Data Engineering » SQL

Experience: Less than 6 months

I dealt with MariaDB and MySQL during client support since they are directly related to my company's products. I used MariaDB extensively when creating a SQL script to convert a Legacy's database to adapt to the new version of a software

Customer Support

Experience: 2 - 5 years

Office and Administration » Microsoft Excel

Software » Devops » Docker

Experience: Less than 6 months

I created MOPs to deploy one of my company's main products in Docker. In the process, I learned how to create custom Docker images and separate services in containers needed for the software product to work.

Software » Mobile Development » Java

Experience: 6 months - 1 year

I only have basic exposure to Java since I was one of the main IT support for mobile protection software that requires SDK integration. I focused more on Android applications

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: San Pedro, Laguna

Tests Taken: IQ
Score: 105: DISC
Dominance: 14%
Influence: 7%
Steadiness: 37%
Compliance: 42%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0009
Controller Execution Time ( Jobseekers / Info )	0.0302
Total Execution Time	0.0316

GET DATA

No GET data exists

MEMORY USAGE

1,644,392 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/859890

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0200 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0014	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '859890' LIMIT 1
0.0043	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '859890'
0.0010	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '859890'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '859890' AND `is_private` = 1
0.0006	`SELECT * FROM employment WHERE jobseeker_id = '859890' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '859890' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0002	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0004	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 859890 LIMIT 1`
0.0008	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 859890 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '859890' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0005	`SELECT *, DATEDIFF('2026-05-02',rebill_date) duration_rebill FROM employers WHERE employer_id = '0'`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0010	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '859890'
0.0024	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0019	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '859890' ORDER BY `jsct`.`rate` DESC
0.0012	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '859890'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1777687433
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/859890
csrf-token	976db0946b65979bec5249bc3320c07b

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.stage.app.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.75
HTTP_DNT