Christ

Property Manager | Experienced Senior Case Manager at Airbnb

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Overview

Looking for full-time work (8 hours/day)

at $5.73/hour ($1,120.00/month)

Bachelor of Arts in English

Last Active

August 28th, 2026 (8 days ago)

Member Since

March 29th, 2019

Profile Description

Experienced Senior Case Manager at Airbnb, specializing in resolving complex guest and Host concerns with empathy, precision, and efficiency. Known for delivering clear communication, building trust, and ensuring seamless experiences across diverse hospitality scenarios. With a strong background in property management, I bring a unique perspective that blends operational expertise with customer-centric solutions.
- Skilled in conflict resolution, guest relations, and Host support
- Adept at managing property logistics, amenities, and operational workflows
- Proven ability to craft tailored solutions that enhance satisfaction and loyalty
- Passionate about elevating hospitality standards through proactive problem-solving and transparent communication.
During my tenure at Airbnb, I managed complex guest and host cases, including escalations that required careful negotiation and policy-based decision-making. I am well-versed in Airbnb’s policies, procedures, and review systems, having successfully applied them to resolve disputes, remove unfair reviews, and protect brand reputation. My role demanded not only technical knowledge of platform rules but also strong emotional intelligence, as I often mediated sensitive situations to achieve fair and positive outcomes.

Key strengths I offer include:
Policy Expertise: In-depth knowledge of Airbnb’s review, dispute, and escalation policies, ensuring compliance and successful case outcomes.
Conflict Resolution: Skilled in de-escalation, negotiation, and strategic communication to resolve high-pressure guest and host issues.
Reputation Management: Experience in protecting brand reputation by identifying policy violations, disputing unfair reviews, and recovering guest relationships.
Operational Collaboration: Worked closely with cross-functional teams to address root causes of escalations and improve service delivery.
Professional Communication: Excellent written and spoken English, with the ability to convey complex information clearly and persuasively.

I am an expert in the following Property Management Software:
-Hostaway
-Guesty
-Pricelabs
-Breezeway for Cleaning / Maintenance

I am proficient in:
----------
-Google Sheets
-Microsoft Teams, Outlook, and other MS Apps

Top Skills

Professional Services » Management Services » Property Management

Experience: 2 - 5 years

An experienced Senior Case Manager. Worked as a Resolutions 3 specialist with Airbnb, who handles all Supervisor escalations for guests' and hosts' concerns.

Real Estate » Short Term Rentals

Experience: 2 - 5 years

Worked as a Property Manager, responsible for handling guest communications and coordinating with Airbnb support to address and resolve guest concerns.

Real Estate » Short Term Rentals » Airbnb

Experience: 2 - 5 years

Worked as a Property Manager with expertise in managing guest communications and operations, leveraging platforms such as Hostaway, Guesty, and Pricelabs.

Other Skills

Customer Support » Phone Support » English Speaking

Experience: Less than 6 months

Real Estate » Short Term Rentals » HostAway

Experience: 2 - 5 years

Worked as a Property Manager that is expert with Hostaway and Pricelabs

Marketing » Content Creation » Creative Writing

Marketing » Content Creation » Proofreading

Basic Information

Age: 31

Gender: Female

Website: Sign Up with Pro Account to View

Address: Manila, Manila

Tests Taken: IQ
Score: 124: DISC
Dominance: 44
Influence: 34
Steadiness: 17
Compliance: 5: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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Christ

Property Manager | Experienced Senior Case Manager at Airbnb

Overview

Profile Description

Top Skills

Professional Services » Management Services » Property Management

Real Estate » Short Term Rentals

Real Estate » Short Term Rentals » Airbnb

Other Skills

Customer Support » Phone Support » English Speaking

Real Estate » Short Term Rentals » HostAway

Marketing » Content Creation » Creative Writing

Marketing » Content Creation » Proofreading

Marketing » Content Creation » Microblog Content Writing

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Office and Administration » Translation

Basic Information