Angelica

Customer Service Representative (Email, CSM and Chat)

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mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,113.60/month)

Associate degree

Last Active

March 11th, 2026 (53 days ago)

Member Since

February 12th, 2019

Profile Description

Hi, I'm ---------- ---------- – a dedicated Customer Service professional with years of experience in Voice, Email, and Chat support, as well as a strong background as a Subject Matter Expert in the BPO industry.

Why Work With Me?
• Detail-Oriented – I make sure every response or task is handled with accuracy and care to ensure smooth customer experiences and efficient issue resolution.
• Strong Communicator – Whether through written or verbal communication, I deliver clear, professional, and helpful support.
• Customer-Focused – I go the extra mile to make customers feel heard and supported, while still aligning with business goals and policies.

Skills & Tools:
In addition to customer service, I also have experience with:
• Graphic design
• Canva and Photoshop editing
• Basic video editing
• Shopify
• RichPanel
• Slack
• Subscription Apps

Experience Overview:
• Team Lead: 6 months
• Email, Chat, Amazon, Social Media Support: 7 months
• Voice Customer Service: 3 years
• Email Support (Back Office): 1 year and 4 months – primarily supporting workforce related concerns
• Subject Matter Expert: 2 years and 3 months – leading peers, resolving escalations, and ensuring policy adherence

Industries I've Worked In:
• Ecommerce (Supplements)
• Retail (including automotive)
• Telecommunications
• Content Moderation
• Workforce / Staffing support
• Manufacturing

Freelance Projects:
• Email Support Associate
• Team Lead
• Twitter/X Retweet Assistance (OF niche)
• WordPress Management
• Outbound Reminder Calls
• Cold Calling & Appointment Setting (ISA)

If you're looking for someone reliable, professional, and ready to hit the ground running—I'd love to be part of your team!

Advertising » Twitter Ads

Experience: Less than 6 months

I worked as a twitter/x re-tweet assistant fo a couple of months for the adult content nich.

Design » Graphic Design » Canva

Experience: 6 months - 1 year

I have been doing canva editing for my previous positions and for my small business.

Basic Information

Age: 31

Gender: Female

Website: Sign Up with Pro Account to View

Address: Davao, Davao del Sur

Tests Taken: IQ
Score: 114: DISC
Dominance: 32%
Influence: 7%
Steadiness: 29%
Compliance: 32%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“I can find little blocks of time to focus so we can scale this business.”

Clearman Lawyers

SEE MORE REAL RESULTS

“I was able to make a better decision...”

- Tatiana Davis

see more real results

BENCHMARKS

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Angelica

Customer Service Representative (Email, CSM and Chat)

Overview

Profile Description

Top Skills

Customer Support

Customer Support » Email Support

Office and Administration » Data Entry

Other Skills

Real Estate » Appointment Setting

Customer Support » Chat Support

Customer Support » Phone Support

Office and Administration » Microsoft Excel

Advertising » Twitter Ads

Real Estate » Lead Generation

Office and Administration » Email Management

Office and Administration » Travel Planning

Design » Graphic Design » Canva

Marketing » Social Media Management » Facebook marketing

Marketing » Social Media Management » Instagram marketing

Marketing » Social Media Management » Social Media Marketing

Basic Information