Jennifer

Customer Support Quality Assurance Analyst

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mark as hired

Overview

Looking for full-time work (8 hours/day)

at $9.13/hour ($1,760.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (12 days ago)

Member Since

January 10th, 2019

Profile Description

Hi! I’m Jen, and I have over 9 years of experience in customer support, quality assurance, and support operations, primarily in SaaS companies.

I enjoy solving problems, improving processes, and finding ways to make work easier for both customers and teams. Throughout my career, I’ve worked closely with support, product, engineering, and BPO teams to improve customer experience, build documentation, analyze trends, create training resources, and streamline workflows.

I’m also passionate about AI and enjoy using tools like ChatGPT, Claude, and custom GPTs to improve productivity, research, documentation, and day-to-day operations. I’m naturally curious about technology and enjoy learning new tools, whether it’s automation, AI workflows, or new software.

I’m organized, detail-oriented, and comfortable managing projects independently while collaborating with cross-functional teams. Whether it’s customer support, QA, operations, documentation, research, or AI-assisted workflows, I enjoy building systems that help people work more efficiently.

I’m always excited to learn, take on new challenges, and contribute wherever I can make the biggest impact.

Other Skills

Customer Support » SaaS

Experience: 5 - 10 years

Worked for Canva

Design » Graphic Design » Canva

Experience: 5 - 10 years

Office and Administration » AI Tools » AI Automation

Experience: 1 - 2 years

Workato Automation and Assembled

Customer Support » Chat Support » Chatbot

Experience: 2 - 5 years

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: Makati

Tests Taken: DISC
Dominance: 0
Influence: 0
Steadiness: 0
Compliance: 0

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0009
Controller Execution Time ( Jobseekers / Info )	0.0506
Total Execution Time	0.0522

GET DATA

No GET data exists

MEMORY USAGE

1,631,760 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/799641

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0361 seconds) (Show)

0.0009	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0015	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '799641' LIMIT 1
0.0037	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '799641'
0.0019	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '799641'
0.0008	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0009	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '799641' AND `is_private` = 1
0.0009	`SELECT * FROM employment WHERE jobseeker_id = '799641' AND hired > -1`
0.0009	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '799641' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0011	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0009	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 799641 LIMIT 1`
0.0016	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 799641 LIMIT 1`
0.0012	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '799641' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0009	`SELECT *, DATEDIFF('2026-07-14',rebill_date) duration_rebill FROM employers WHERE employer_id = '0'`
0.0008	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0021	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '799641'
0.0039	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0019	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '799641' ORDER BY `jsct`.`rate` DESC
0.0009	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '799641'
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0009	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0009	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0009	`select * from teasers`
0.0011	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1784005744
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/799641
csrf-token	e8197a67685d0e0981f2eb171ba0eaa6

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
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meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.67
HTTP_DNT

Jennifer

Customer Support Quality Assurance Analyst

Overview

Profile Description

Top Skills

Project Management » Atlassian

Customer Support

Office and Administration » Quality Assurance

Other Skills

Customer Support » SaaS

Office and Administration » AI Tools

Professional Services » Management Services » Customer Support Management

Customer Support » Email Support

Customer Support » Technical Support

Office and Administration » Transcription

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Design » Graphic Design » Canva

Office and Administration » AI Tools » AI Automation

Customer Support » Chat Support » Chatbot

Basic Information