Kharen

Amazon FBA Operations Specialist | Backend & Brand Support

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Overview

Looking for full-time work (8 hours/day)

at $6.66/hour ($1,280.00/month)

Bachelors degree

Last Active

January 5th, 2026 (124 days ago)

Member Since

November 12th, 2018

Profile Description

Top Skills

E-Commerce » Amazon » Seller Central

Experience: 2 - 5 years

Comfortable using Seller Central for managing orders, refund processing, buyer messages, VOTC, seller feedback, negative reviews, case logs, listing checks, and reports.

Customer Support » Ecommerce » Amazon

Experience: 2 - 5 years

Led Amazon customer support operations, including buyer messages, negative reviews, product listings, Amazon Q&A, VOTC monitoring, and feedback management. Ensured prompt, accurate, and brand-aligned responses while overseeing overall CS workflows.

Customer Support » Customer Relationship Management

Experience: 2 - 5 years

Built meaningful, long-term relationships with customers through empathy, patience, and a customer-first mindset. Handled escalations with care, followed through consistently, and made sure every concern was addressed with respect and sincerity.

Other Skills

E-Commerce » Amazon » FBA

Experience: 2 - 5 years

Handled Amazon FBA operations, including MCF orders, order errors, customer communication, backend troubleshooting, and reporting.

Customer Support » Email Support

Experience: 2 - 5 years

Managed and provided customer support via email across Amazon and website platforms. Resolved inquiries on orders, subscriptions, and product issues while maintaining tone, clarity, and resolution efficiency for the team.

E-Commerce » Order processing » Order Tracking

Experience: 2 - 5 years

Processed MCF and website orders, handled reshipments, tracked shipments, flagged fulfillment issues, and managed cancellations, refunds, and subscription changes.

Virtual Assistant

Experience: 2 - 5 years

Served as a reliable remote VA handling email support, research, backend tasks, SOP creation, and supporting team operations.

E-Commerce » Amazon » Keyword Management

Experience: 6 months - 1 year

Basic knowledge of keyword research and content review using Helium 10 tools (Cerebro, Magnet, Frankenstein, etc.).

E-Commerce » Amazon » Listing Management

Experience: 2 - 5 years

Assisted with product listing checks, A+ content reviews, and ensured consistency and clarity across multiple SKUs and detail pages.

Project Management » Basecamp

Experience: 2 - 5 years

Used Basecamp to manage tasks, organize projects, and collaborate with a remote team on daily and long-term deliverables.

Marketing » Competitor Analysis

Experience: Less than 6 months

Conducted competitor and product advantage research to support listing reviews, A+ content improvement, and development planning and product positioning.

Customer Support » Customer Service » Fraud detection

Experience: 2 - 5 years

Proactively reviewed and canceled suspicious or duplicate orders to minimize refund risks and maintain account integrity.

Office and Administration » Emotional Intelligence

Experience: 2 - 5 years

Strong self-awareness, growth mindset, and commitment to learning. Brings emotional intelligence and reflection into daily work, communication, and collaboration. Practices mindfulness and values deep thinking. Constantly seeks ways to grow both personally and professionally.

Research

Experience: 2 - 5 years

Conducted various types of research - from tools, trends, competitor insights, to best practices - to support operations and development needs.

Advertising » Amazon PPC

Experience: 6 months - 1 year

Gained foundational knowledge in campaign setup, targeting, and analysis through formal training.

Basic Information

Age: 39

Gender: Female

Website: Sign Up with Pro Account to View

Address: Muntinlupa City, Metro Manila

Tests Taken: IQ
Score: 113: DISC
Dominance: 26
Influence: 9
Steadiness: 44
Compliance: 21: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“"The process with OnlineJobs.ph was unbelieveably easy and simple. ..It's literally been game changing for me and for my life."”

Mike Killen

SEE MORE REAL RESULTS

“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”

- Marc Diez

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0328
Total Execution Time	0.0341

GET DATA

No GET data exists

MEMORY USAGE

1,670,272 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/775245

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0206 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0011	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '775245' LIMIT 1
0.0076	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '775245'
0.0005	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '775245'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '775245' AND `is_private` = 1
0.0007	`SELECT * FROM employment WHERE jobseeker_id = '775245' AND hired > -1`
0.0009	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '775245' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0002	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0006	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 775245 LIMIT 1`
0.0013	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 775245 LIMIT 1`
0.0007	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '775245' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-05-09',rebill_date) duration_rebill FROM employers WHERE employer_id = '0'`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0002	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '775245'
0.0022	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0005	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '775245' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '775245'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0002	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1778295055
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/775245
csrf-token	ddaebe80b5cbe00af431c74cb19d7d95

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.stage.app.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.132
HTTP_DNT