Robert

Certified ITIL/Service Desk/O365 Administrator

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $7.64/hour ($1,454.56/month)

Bachelors degree

Last Active

August 4th, 2024 (636 days ago)

Member Since

May 26th, 2018

Profile Description

System Administrator – Maintaining all client’s Computers,
Servers, Firewalls, Backup systems both physical and cloud base storage. Monthly
maintenance to make sure that everything is UpToDate and fully backed up.

Windows Server Management – Managing Windows Server 2012 to 2022. Configuring
RDPs 3rd party applications for servers, checking possible
vulnerabilities, ensuring all server services are all green.

Active Directory
Management (Windows)– Management
of users provides needed access to files and applications. Creation of security
and distribution groups, server level access within the security groups.

Hyper-V deployment – Creation of new Windows Virtual Server
(Data Center and Standard) all Windows versions. Management of replication and
restoration. Finding solutions on issues in Virtual Server.

Synology NAS Management – Backup of all computers, servers, virtual
servers and other important files/folders. From NAS to Cloud backup solutions.
Restoration of backups both from cloud and physical storage.

CCTV management, adding and maintaining cameras form Synology
surveillance station. Setup and configuring CCTV upon the clients wants and
retrieval of video footage upon request.

Active Directory
Management (Synology) –
Creation of domains, active directory tree and user/group management.

Synology Virtual machine
management – in emergency
situations that Physical windows are down, Virtual server can be run from
Synology NAS. Responsible for restoring, creation and maintenance of the server.

O365 Administrator – Responsible of migrating mailbox, contacts,
retention and restoration. Access management and configuration. Consist of
Microsoft Intune, Multifactor Authentication (MFA), Remote Desktop Services
(RDS).

---------- cast Administrator – Settings policies, retrieval of emails, and
access management.

Network drive Management
– Responsible of creating
network drive, access permission and security groups.

ITIL Process Management –
Practicing ITIL 3.0V for
all IT processes.

Team Management –Responsible for handling Service Desk team,
spear heading new projects (Such as Automation, New Scopes and strategies),
Client meetings and presentation, Service Improvements, Maintaining Basic SLA,
Queue management, Workforce management, Coaching, Auditing (Quality), Goal
settings, motivational projects/activities, and Nurturing subordinate to be
future leaders.

Critical Situation
Management – Handles Outage management.
Severity 1 & 2 situation, coordinating with different
specific resolver groups to fix issue the shortest possible time. Creating End
user notifications and internal notifications ever 30mins to inform all users
and/or stakes holders to give them information on the development of the
outage. Ensuring to solve problem within the required SLA.

SLA/Metric Reporting – Responsible for computing different team
metrics and compile for Manager’s report. Such as SLA, Attendance, FCR, Quality
Etc.

Creating/Transitioning
Process – responsible on
creating new processes for the account. I was a part of the team who wrote the
Runbook for the account.

Process Improvement with
Clients– weekly had
meetings with client on how to improve current process, new innovations, to
make current/new process better in LEAN way.

Highly Technical
Knowledge – for
service desk, it’s not only important to learn the processes rather need to
understand how it works. I have highly technical knowledge in fixing IT issue.
Remoting in user’s machines (PC, laptops, gadgets) to fix or optimize its
performance. Knowing smart troubleshooting is the key to fixing most of the
issue which I am highly capable of.

Account Management – responsible on creating login
account for users. With extensive knowledge in using Active Directory, Local
Exchange and Office 365 (cloud) Exchange. Creating server accounts, shared
mailboxes, distribution groups, security groups, contacts, etc… Server mailbox
settings, permissions and accesses, mail flow settings and management.
Network drive creation and permission management. Attribute
editor in AD and different functions.

Cisco IP Phones
Configuration Management –
responsible on managing Cisco Unified Client Management Administrator
server. Manipulating the Cisco IP phones for users such as, assigning
extensions, pickup groups, account management, caller ID, speed dial, etc.

CV: ----------

E-Commerce » Inventory Management » Quality Control

Experience: 2 - 5 years

Customer Support » Phone Support

Experience: 10+ years

Software » Databases » SQL Server

Experience: 2 - 5 years

Software » Server

Experience: 5 - 10 years

Cloud Services » IBM Cloud » Integration

Experience: 2 - 5 years

Software » Software QA Testing

Experience: Less than 6 months

Basic Information

Age: 46

Gender: Male

Website: Sign Up with Pro Account to View

Address: General Trias, Cavite

Tests Taken: IQ
Score: 130: DISC
Dominance: 62
Influence: 13
Steadiness: 9
Compliance: 16: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“Two superstars...took my business into the realm”

Karen McDonald

SEE MORE REAL RESULTS

“He's been absolutely superb!”

- Ed Currer

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0648
Total Execution Time	0.0663

GET DATA

No GET data exists

MEMORY USAGE

1,653,568 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/680643

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0511 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0022	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '680643' LIMIT 1
0.0071	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '680643'
0.0013	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '680643'
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '680643' AND `is_private` = 1
0.0007	`SELECT * FROM employment WHERE jobseeker_id = '680643' AND hired > -1`
0.0016	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '680643' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0003	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0014	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0004	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 680643 LIMIT 1`
0.0024	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 680643 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '680643' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0007	`SELECT *, DATEDIFF('2026-05-02',rebill_date) duration_rebill FROM employers WHERE employer_id = '0'`
0.0012	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0010	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '680643'
0.0027	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0173	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '680643' ORDER BY `jsct`.`rate` DESC
0.0005	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '680643'
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0035	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0004	`select * from teasers`
0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0019	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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csrf-token	ba1b489b547fcbc7d40ee23bcc56c255

CONFIG VARIABLES (Show)

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enable_query_strings
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log_path
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log_file_permissions	420
log_date_format	Y-m-d H:i:s
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encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
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sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
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cookie_path	/
cookie_secure
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standardize_newlines
global_xss_filtering	1
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csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
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ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
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replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
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SERVER_PROTOCOL	HTTP/1.1
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.75
HTTP_DNT

Robert

Certified ITIL/Service Desk/O365 Administrator

Overview

Profile Description

Top Skills

Customer Support » Technical Support

Systems Administration

Software » Network Administration

Other Skills

Customer Support

Customer Support » Email Support

Systems Administration » Windows Administrator

Software » Network Administration » Active Directory

E-Commerce » Inventory Management » Quality Control

Customer Support » Phone Support

Software » Databases » SQL Server

Software » Server

Cloud Services » IBM Cloud » Integration

Software » Software QA Testing

Basic Information