Herchel

Experienced VA | 12+ Years Customer Service | Operations & Admin Support

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Overview

Looking for full-time work (8 hours/day)

at $5.55/hour ($1,090.91/month)

Bachelors degree

Last Active

September 4th, 2026 (7 days ago)

Member Since

April 12th, 2018

Profile Description

I’m a reliable and results-driven Virtual Assistant with over 12 years of experience in customer service, operations, and administrative support.

I’ve worked with international companies including financial services, real estate, and property investment firms—handling everything from client communication to backend operations.

Here’s what I can help you with:
Email and inbox management
• Customer support (chat, email, phone)
• Data entry and CRM updates
• Appointment setting and calendar management
• Basic reporting and operations support
• Lead follow-ups and client coordination

I’ve handled accounts in mortgage, banking, and real estate, and I understand how to communicate professionally with clients while keeping operations organized behind the scenes.

I work well with minimal supervision, meet deadlines, and make sure tasks are done right the first time.

If you’re looking for someone dependable who can support your daily operations and help your business run smoothly—I’m ready to get started.

Top Skills

Experience: 10+ years

Contacted leads, qualified prospects, and scheduled appointments while maintaining a structured calendar and ensuring no missed opportunities.

Organized schedules, set appointments, and managed time efficiently to avoid conflicts and ensure smooth daily operations.

Handled daily administrative tasks including documentation, reporting, coordination, and general support to keep operations running efficiently.

Other Skills

Experience: 10+ years

Maintained and updated CRM systems by tracking leads, managing client information, and ensuring all records are current and organized for follow-ups and reporting.

Experience: 10+ years

Handled high-volume customer interactions via phone, email, and chat for over 12 years. Experienced in resolving concerns efficiently while maintaining professionalism, especially in financial and real estate accounts.

Experience: Less than 6 months

Performed accurate data entry and record updates, ensuring all client and transaction information is properly documented and easy to track.

Experience: 10+ years

Managed and organized inboxes by prioritizing important messages, responding to client inquiries, and ensuring timely follow-ups to maintain smooth communication.

Supported business operations by coordinating tasks, preparing reports, and ensuring workflows are organized and completed on time.

Experience: Less than 6 months

Provided support in real estate operations including lead management, appointment setting, and client coordination for property-related transactions.

Experience: 10+ years

Assisted in lead follow-ups by contacting potential clients, nurturing relationships, and ensuring consistent communication until conversion or scheduling.

Experience: 10+ years

Used spreadsheets for data tracking, reporting, and organizing information to support decision-making and operational efficiency.

Experience: 10+ years

Strong written and verbal communication skills developed through years of handling international clients, ensuring clarity and professionalism in all interactions.

Basic Information

Age
42
Gender
Male
Website
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Address
Pasay City, Metro Manila
Tests Taken
DISC
Dominance: 39
Influence: 38
Steadiness: 17
Compliance: 5
English
C2(Advanced/Mastery)
Government ID
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