Corie

VA Ecommerce - Customer Service , Healthcare VA

95 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.29/hour ($1,212.13/month)

Bachelors degree

Last Active

July 4th, 2026 (8 days ago)

Member Since

January 28th, 2018

Profile Description

I am a highly motivated individual who thrives on embracing change and adapting to new challenges. With an unwavering passion for personal and professional growth, I welcome the ever-evolving life landscape with open arms. Change, in all its forms, has become my ally rather than my adversary, providing me with opportunities for continuous improvement and learning. In the face of change, one can find the seeds of innovation and progress, and I am committed to harnessing this power to achieve my goals and make a positive impact on our company. My enthusiasm for embracing change, coupled with my determination and adaptability, drives me to take on new milestones in my career, explore, and always strive for the best version of myself. 

Top Skills

Experience: 5 - 10 years

I have over 10 years of customer service experience supporting customers in the telecommunications, healthcare, and e-commerce industries. I specialize in email and live chat support, order management, billing inquiries, technical troubleshooting, refunds, returns, complaint resolution, and handling escalated cases while consistently delivering excellent customer satisfaction.

My administrative experience includes managing calendars, preparing reports, organizing documentation, maintaining records, coordinating meetings, creating spreadsheets, updating trackers, handling email correspondence, HR administration, compliance documentation, and supporting day-to-day business operations. Accuracy and organization are among my strongest skills.

I have more than four years of experience as a Healthcare Virtual Assistant supporting medical clinics in the United States and Australia. My work includes patient intake, appointment scheduling, insurance verification, prior authorizations, medical referrals, case management, HIPAA compliance, medical documentation, obtaining medical records, and coordinating with providers, hospitals, and insurance companies.

Other Skills

Experience: 2 - 5 years

I have hands-on experience supporting Shopify-based e-commerce businesses, assisting customers with orders, refunds, replacements, shipping concerns, tracking, and backend operations. I also use Gorgias and Excel to manage customer cases efficiently. While I have strong Shopify customer support experience, I have limited experience in Shopify store development or theme customization, which is why I rate myself at 95% instead of 100%.

Experience: 2 - 5 years

My HR support experience includes posting job advertisements, screening resumes, onboarding and offboarding employees, maintaining compliance documentation, tracking certifications, preparing performance reports, and assisting with HR operations. I have strong HR administrative skills, although I have not worked as a dedicated HR Manager, making 90% an accurate reflection of my experience.

Experience: 2 - 5 years

I have hands-on experience using Gorgias to manage customer support for Shopify-based e-commerce stores. I handled email tickets, order inquiries, refunds, replacements, shipping issues, returns, and customer escalations while maintaining fast response times and high-quality service. I also collaborated with fulfillment teams, tracked customer cases, updated order statuses, and documented interactions accurately. Additionally, I earned the Gorgias Certified Support Agent certification, demonstrating my knowledge of the platform's features and best practices.

Experience: 5 - 10 years

I have several years of experience working remotely as a Virtual Assistant for companies in the United States and Australia. My responsibilities include administrative support, scheduling, documentation, reporting, CRM updates, customer communication, project coordination, healthcare administration, and social media management. I quickly adapt to new tools and workflows and work efficiently with minimal supervision.

Experience: 2 - 5 years

I currently manage social media for a dental clinic by creating content, scheduling posts, researching trends, engaging with followers, and maintaining a content calendar using Canva and other tools. While I have practical experience growing business social media accounts, I have less experience with advanced paid advertising, analytics, and multi-brand campaign management, so I consider my proficiency at 90%.

Experience: 2 - 5 years

I use AI tools such as ChatGPT to improve productivity by assisting with writing, content creation, research, documentation, customer communication, workflow optimization, and brainstorming. I continuously integrate AI into my daily work to increase efficiency. I rate myself at 90?cause I use AI extensively for business tasks but do not have advanced experience in AI automation, API integrations, or developing AI systems.

Basic Information

Age
35
Gender
Female
Website
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Address
LIPA CITY, BATANGAS
Tests Taken
IQ
Score:  97
DISC
Dominance: 51%
Influence: 19%
Steadiness: 17%
Compliance: 13%
English
C2(Advanced/Mastery)
Government ID
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