Monica

Virtual Assistant | EA | Customer Service Manager | Hiring Manager

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Overview

Looking for full-time work (8 hours/day)

at $7.04/hour ($1,385.60/month)

Bachelors degree

Last Active

September 5th, 2026 (6 days ago)

Member Since

November 2nd, 2017

Profile Description

A versatile Virtual Assistant with 10+ years of experience in customer support, executive assistance, sales, and social media management. I’ve worked with companies like Premier BPO, TELUS, Afni Philippines, Verizon Connect, and real estate clients, helping them streamline operations and boost productivity.
I can manage emails, calendars, CRM systems, and client communications while also creating engaging content using Canva, CapCut, and social media tools. With strong skills in customer service and team support, I make sure tasks are done efficiently and professionally.
If you’re looking for a reliable VA who can wear many hats and help your business grow, I’d love to support you.

Top Skills

Marketing » Social Media Management

Experience: 2 - 5 years

My responsibilities included creating and scheduling content, developing strategies tailored to each platform, and monitoring analytics to measure performance and optimize campaigns. I managed community interactions by responding to comments, messages, and feedback to maintain strong audience relationships. I also kept up with trends, used creative visuals and captions, and collaborated with teams to ensure consistent branding across all channels.

Customer Support

Experience: 5 - 10 years

have strong experience in customer support, handling inquiries, complaints, and service requests across different channels including chat, email, and phone. My role involved assisting customers with product or service concerns, troubleshooting technical issues, and providing accurate information to ensure a smooth experience. I consistently delivered fast and reliable support, maintained a professional yet approachable tone, and focused on resolving concerns effectively. I also worked with internal teams to escalate and resolve complex cases, always aiming to improve customer satisfaction and retention.

Customer Support » Chat Support

Experience: 2 - 5 years

I have hands-on experience providing customer chat support, where I assisted clients in resolving inquiries, troubleshooting issues, and delivering prompt solutions through live chat platforms. My role required active listening, clear communication, and multitasking to manage multiple chat interactions while maintaining high-quality service. I consistently met performance metrics such as response time, customer satisfaction, and issue resolution. Beyond problem-solving, I built rapport with customers by maintaining a professional yet friendly tone, ensuring they felt supported throughout the process.

Other Skills

Design » Graphic Design

Experience: 2 - 5 years

have experience creating engaging social media content using Canva and CapCut to design graphics and edit videos tailored to each platform. My work involved developing eye-catching posts, reels, and stories that aligned with brand identity while capturing audience attention. With Canva, I designed professional layouts, marketing materials, and promotional content, while CapCut allowed me to produce polished, dynamic video edits optimized for engagement. I also kept up with social media trends to ensure visuals were fresh, relevant, and effective in boosting reach and audience interaction.

Office and Administration » Email Management

Experience: 10+ years

My responsibilities included organizing and prioritizing inboxes, drafting and responding to client communications, filtering spam, and ensuring no important message was missed. I managed follow-ups, scheduled reminders, and created systems to keep communication streamlined and efficient. Through proper labeling, automation, and timely responses, I helped improve workflow and ensured smooth coordination between teams, clients, and customers.

Virtual Assistant

Experience: 2 - 5 years

I provided virtual assistance to a real estate client, handling a wide range of administrative and client-facing tasks to support daily operations. My responsibilities included managing emails, scheduling property showings, coordinating with buyers and sellers, and maintaining CRM records. I assisted with lead generation through cold calling and follow-ups, ensuring timely communication with prospects. Additionally, I prepared and organized property listings, created marketing materials, and managed inquiries on real estate platforms. By staying detail-oriented and proactive, I helped streamline processes and allowed my client to focus on closing deals and growing the business.

Marketing » Telemarketing » Outbound Sales

Experience: 2 - 5 years

I worked as a Sales Representative for Premier BPO, TELUS and also to a US real estate company, where I engaged with customers to promote products and services, identify their needs, and provide tailored solutions. My responsibilities included handling inbound and outbound calls, presenting offers, and closing sales while ensuring a positive customer experience. I consistently met and exceeded sales targets, built rapport with clients, and maintained detailed records of interactions in CRM systems. This role strengthened my skills in persuasive communication, relationship building, and working in a fast-paced, target-driven environment.

Basic Information

Age: 35

Gender: Female

Website: Sign Up with Pro Account to View

Address: Sampaloc, Manila

Tests Taken: IQ
Score: 118: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“Two superstars...took my business into the realm”

Karen McDonald

SEE MORE REAL RESULTS

“They are definitely a valuable part of your business for all kinds of reasons.”

- Steven Rapposelli

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BENCHMARKS

Loading Time: Base Classes	0.0012
Controller Execution Time ( Jobseekers / Info )	0.0448
Total Execution Time	0.0468

GET DATA

No GET data exists

MEMORY USAGE

1,616,176 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/569930

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0263 seconds) (Show)

0.0008	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0011	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '569930' LIMIT 1
0.0030	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '569930'
0.0010	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '569930'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '569930' AND `is_private` = 1
0.0008	`SELECT * FROM employment WHERE jobseeker_id = '569930' AND hired > -1`
0.0005	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '569930' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0009	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0006	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 569930 LIMIT 1`
0.0018	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 569930 LIMIT 1`
0.0009	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '569930' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0004	`SELECT *, DATEDIFF('2026-09-11',rebill_date) duration_rebill FROM employers WHERE employer_id = '0'`
0.0005	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0013	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '569930'
0.0042	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0011	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '569930' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '569930'
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0005	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0008	`select * from teasers`
0.0005	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0014	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0006	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0005	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1789101548
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/569930
csrf-token	bef64fa764e63ae569ec842e14bf18f7

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
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language	english
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enable_query_strings
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log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
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encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
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sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
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cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
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twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
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replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.176
HTTP_DNT