An IT professional with over 17 years of experience managing virtualization environments, backup, and storage systems from multiple vendors. Skilled in supporting enterprise infrastructures, incident resolution, and lifecycle management while ensuring stability and accessibility. Holds training and certifications from leading vendors including Microsoft, NetApp, ITIL and Cisco, with proven ability to work independently and collaboratively in diverse IT environments. Dedicated to delivering reliable IT services and continuous improvement across operations.
Experience: Less than 6 months
Providing professional customer support and ensuring client satisfaction
Experience: Less than 6 months
Leading technical teams with a focus on collaboration and results that are aligned with KPI and SLAs
Experience: 5 - 10 years
Providing technical support, troubleshooting, and incident management across enterprise IT systems
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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