Information Security and IT Support professional with 2 years of
experience in compliance, cybersecurity, and technical support.
Experienced in ISO 27001 implementation, risk assessment,
desktop troubleshooting, data center operations, and
hardware/software support. Contributed to achieving ISO 27001
certification by implementing and maintaining security controls
and compliance requirements. Known for strong problem-solving
skills, attention to detail, and the ability to provide reliable technical
support while ensuring the confidentiality, integrity, and availability
of organizational systems and information
Experience: 1 - 2 years
Provided chat-based technical support to end users through a ticketing system, assisting with troubleshooting, issue resolution, and timely responses to support requests.
Experience: 1 - 2 years
These are the core skills and competencies I developed during my previous employment.
Experience: 1 - 2 years
Performed data analysis by evaluating historical data, identifying trends and patterns, and providing actionable insights and well-informed recommendations to address business challenges.
Experience: 1 - 2 years
Possess experience in customer support, communicating directly with customers to understand their concerns, provide accurate solutions, and ensure a positive customer experience.
Experience: 1 - 2 years
have a basic understanding of network security, including the use of VPNs, endpoint detection and response (EDR) solutions, and other fundamental cybersecurity tools.
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