Jeric

Customer Support

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mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.28/hour ($640.00/month)

Bachelor's degree

Last Active

August 29th, 2026 (6 days ago)

Member Since

July 25th, 2026

Profile Description

I am a BSTM Graduate and Customer Support with 2+ years of experience handling B2B US, Australia, and Canada Telco accounts in BPO.

I specialize in Customer Service, Problem Solving, De-escalation, and Upselling. I also have hands-on experience in Travel & Tourism from my internship at Abraham Tours Manila as a Tour Operator, where I handled itineraries and guest relations.

Skills: CRM, GDS & Reservation Systems, Multi-channel Support, Travel Itinerary Planning, Google Workspace, Active Listening.

I’m reliable, fast learner, and committed to delivering exceptional guest experiences. I’m looking for a long-term VA role where I can use both my customer service and tourism background.

Top Skills

Marketing » Telemarketing » Inbound Sales

Experience: 2 - 5 years

Results-driven Inbound Sales Specialist with 2+ years (26 months) of experience managing, qualifying, and closing incoming prospects for North American accounts across telecommunications, B2B, and hospitality sectors. Skilled in conducting discovery calls, identifying client pain points, delivering tailored product pitches, and navigating price/timing objections to secure same-day closings. Exceeded team performance targets by reaching 135% of sales goals while maintaining high customer satisfaction ratings. Proficient in managing lead pipelines, updating contact logs, and tracking deals using CRMs with daily AI tools to streamline account workflows.

Customer Support » Sales Support

Experience: 2 - 5 years

Highly dependable Customer Support and Inbound Sales Specialist with over 2 years (26 months) of experience delivering top-tier service, administrative tracking, and account management for North American clients. Proven track record of de-escalating complex issues, maintaining high client satisfaction scores, and consistently exceeding performance targets (achieving 135% of key goals). Experienced in managing inbound sales pipelines, handling end-to-end customer calls, resolving objections, and processing transactions on the spot. Adept at leveraging modern CRMs alongside daily AI tools to optimize administrative workflows, document records accurately, and ensure seamless operation. Fully equipped with a dedicated, high-speed remote workstation with power backup, ready to adapt to any shift requirements.

Customer Support » Sales Support » Hotel Booking

Experience: 6 months - 1 year

Detail-oriented Support and Reservation Specialist with over7 months of experience managing guest inquiries, resolving complex reservation issues, and supporting active sales pipelines for international travel and hospitality accounts. Proven track record in handling high-volume inbound inquiries, processing hotel bookings, managing itinerary modifications, and handling special guest requests with accuracy and empathy. Skilled in supporting sales operations by qualifying inbound leads, assisting with quotes, and maintaining CRM pipelines in Salesforce and HubSpot to drive conversions.

Other Skills

Office and Administration » Travel Management

Experience: Less than 6 months

Experienced Travel Agency Specialist with over 4 months of expertise in handling international travel reservations, itinerary planning, and client relations for North American travelers. Skilled in end-to-end booking management for flights, hotel accommodations, transportation, and custom tour packages. Adept at handling complex flight changes, rebookings, cancellations, and real-time travel support with a calm, solution-oriented approach.

Basic Information

Age: 23

Gender: Male

Website: Sign Up with Pro Account to View

Address: Makati City, Metro Manila

Tests Taken: IQ
Score: 120: DISC
Dominance: 2%
Influence: 11%
Steadiness: 49%
Compliance: 38%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

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Controller Execution Time ( Jobseekers / Info )	0.0293
Total Execution Time	0.0307

GET DATA

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URI STRING

jobseekers/info/5213996

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0201 seconds) (Show)

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