Google Associate Cloud Engineer (ACE) certified Cloud Support Engineer with experience in Salesforce backend development, database administration, and enterprise-level security operations. Skilled in managing and troubleshooting SIEM and SOAR platforms, manipulating raw log data, replicating and resolving complex issues in sandbox environments, and fixing Google Security Operations Response integrations via APIs. Recognized for efficiently closing high-priority tickets (P2–P4, Platinum) while ensuring customer satisfaction, robust security posture, and SLA compliance. Passionate about cloud technologies, security, and delivering scalable solutions that enhance business outcomes.
Experience: 2 - 5 years
I am one of the L1 Support of Google Security Operations SIEM and SOAR before, we are jack of all trades, we create their parsers, forwarders, or collectors for data ingestions, and in SOAR we debug their playbooks, APIs, actions, jobs, connectors for automations, and we all maintain, debug it if the customer requested it. I handled and delivered P4, P3, P2, Silver to Platinum Tickers, and 1 P1 per day.
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