CORE COMPETENCIES & SKILLS
Executive Administration:
Customer Support & Sales: Inbound Sales, Customer Retention Strategies, Client Account Management
Leadership & Strategy: Team Management, Performance Tracking, Process Optimization, Strategic Project Collaboration.
Digital Content Creation: Video Crafting & Editing, Presentation Design, Basic Graphic Design.
Languages: English (Fluent), Filipino (Native).
TECHNICAL TOOLKIT
Productivity & Admin: Gmail, Google Workspace (Docs, Sheets, Slides, Forms)
Project Management & Collaboration: Trello, Zoom, WhatsApp
Content Creation & Video Editing: Canva, CapCut
AI & Automation tools: ChatGPT, Gemini, Co-Pilot
Experience: 10+ years
Dynamic and results-driven Virtual Assistant with over a decade of experience (since 2013) in fast-paced BPO environments, inbound sales, customer retention, and team leadership. Proven track record of managing high-stakes client accounts, optimizing daily administrative workflows, and leading teams to exceed performance targets.
Experience: 10+ years
In a BPO office environment, I managed email communications by responding to client inquiries regarding targets, performance metrics, and strategies to exceed goals. I also organized and streamlined email correspondence, scheduled meetings, and coordinated client catch-ups and business reviews
Experience: 6 months - 1 year
I previously worked as a tutor for students in Grades 1 to 3, where I taught core subjects including English, Filipino, Mathematics, Science, and Art.
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