Kristia

Internal Operations Manager | Administrative & Customer Support Specialist

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Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

High school diploma

Last Active

August 20th, 2026 (9 days ago)

Member Since

June 26th, 2026

Profile Description

Results-driven **Customer Service and Operations Professional with 13+ years of BPO experience** across telecommunications, customer service, technical support, sales, retention, and team leadership.

I have progressed from Customer Service Representative to **SME, Team Leader, and Operations Manager**, giving me strong hands-on experience in both frontline operations and people management. I specialize in **coaching and performance management, customer experience, technical troubleshooting, sales, retention, KPI analysis, quality improvement, and process optimization**.

I am highly experienced in managing performance metrics such as **AHT, NPS, CSAT/OSAT, FCR, productivity, attendance, adherence, and transfer rate**, while using data and root-cause analysis to create practical improvement plans.

I am also comfortable working with **CRM systems, Excel, Microsoft Office, Teams, reporting tools, ticketing systems, and AI-powered performance tools**. I have supported process launches, trained leaders, created reports, and helped teams improve both customer experience and operational results.

I am currently open to **remote opportunities in Customer Support, Technical Support, Team Leadership, Sales, Retention, Customer Success, and Operations**.

**What I bring:**
• 13+ years of BPO experience
• Leadership and people-management experience
• Strong technical and customer support background
• Sales and retention expertise
• Data-driven coaching and performance management
• Excellent written and verbal English communication
• Strong problem-solving and critical-thinking skills
• Remote-work ready and highly adaptable
• Proven ability to learn new tools, processes, and accounts quickly

I’m looking to work with a company where I can contribute my experience, take ownership of results, and continue growing professionally.

Other Skills

Coaching » Success

Experience: 10+ years

Customer Support » Sales Support » Account Retention

Experience: 10+ years

Basic Information

Age: 38

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“I can find little blocks of time to focus so we can scale this business.”

Clearman Lawyers

SEE MORE REAL RESULTS

“This will change your business!”

- Atiba

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0262
Total Execution Time	0.0275

GET DATA

No GET data exists

MEMORY USAGE

1,586,352 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/5125891

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0155 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0011	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '5125891' LIMIT 1
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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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HTTP_DNT

Kristia

Internal Operations Manager | Administrative & Customer Support Specialist

Overview

Profile Description

Top Skills

Professional Services » Management Services » Bpo Operations Management

Customer Support » Technical Support

Customer Support » Customer Service

Other Skills

Coaching » Success

Customer Support » Sales Support » Account Retention

Basic Information