Jholykenneth

Senior Analyst Escalations Customer Care

Verified

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Overview

Looking for full-time work (8 hours/day)

at $11.62/hour ($2,240.00/month)

Bachelors degree

Last Active

August 15th, 2026 (5 days ago)

Member Since

June 24th, 2026

Profile Description

As a Senior Analyst in Escalations, I specialize in turning complex customer challenges into opportunities for trust and improvement. With advanced expertise in root cause analysis and proven success in high escalation resolution, I thrive in high?pressure environments where precision, empathy, and decisive action matter most.
I am known for:
Problem solving: Delivering sustainable solutions that prevent recurrence.
Customer advocacy: Protecting customer trust while aligning with business goals.
Process improvement: Leveraging insights from escalations to refine workflows and strengthen compliance.
Cross?functional collaboration: Partnering with teams to drive efficiency and service excellence.
I want to be recognized as a dependable problem?solver and trusted customer advocate — someone who not only resolves issues but transforms them into lasting improvements for both clients and the organization.

Top Skills

Marketing » CRM » Salesforce

Experience: 1 - 2 years

Software » Databases » ServiceNow

Experience: 1 - 2 years

Human Resources » Workday

Experience: 1 - 2 years

Other Skills

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: Quezon City, Metro Manila

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“I have found someone who is smart, has a great work ethic and is easy to work with.”

Sara Brumfield

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“They're not only loyal and hardworking, they're super detail oriented!”

- Travis OVAAnswers

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0238
Total Execution Time	0.0251

GET DATA

No GET data exists

MEMORY USAGE

1,578,912 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/5117890

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0148 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0005	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '5117890' LIMIT 1
0.0016	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '5117890'
0.0009	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '5117890'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '5117890' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '5117890' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '5117890' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0004	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 5117890 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 5117890 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '5117890' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-08-20',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0013	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '5117890'
0.0030	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0010	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '5117890' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '5117890'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/5117890
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
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SERVER_PROTOCOL	HTTP/1.1
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.15
HTTP_DNT