Current Employment Status:
Hired Full Time on Jun 21, 2026

Krizia

HR & Operations Manager | QA Analyst Lead | Ecommerce Specialist | General VA

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Overview

Looking for part-time work (4 hours/day)

at $4.98/hour ($480.00/month)

Bachelors degree

Last Active

July 10th, 2026 (4 days ago)

Member Since

June 20th, 2026

Profile Description

I am an experienced Operations, HR, and Quality Assurance leader with a strong background in BPO operations, team leadership, and process optimization. I started as a high-performing customer service representative and advanced into leadership roles through consistent performance, strong analytical skills, and a commitment to operational excellence.

I currently work as an HR & Operations Manager handling end-to-end HR functions including recruitment, onboarding, employee relations, payroll support, performance management, workforce coordination, KPI monitoring, reporting, and process improvement to ensure operational efficiency and business alignment.

I also worked as a pioneer Shopify Merchant Support Advisor in the Philippines, providing direct support to e-commerce merchants in billing, store setup, order fulfillment, and app troubleshooting, strengthening my skills in e-commerce operations, customer experience, and technical problem-solving.

Throughout my career, I have developed strong competencies in team leadership, HR operations, performance management, quality assurance, process improvement, stakeholder coordination, and client support operations.

Key strengths and experience include:
• Leading and managing teams of up to 37 agents, ensuring productivity, KPI achievement, and service quality
• Managing HR operations including recruitment, onboarding, employee relations, payroll coordination, and workforce administration
• Overseeing performance management systems, coaching programs, and employee development initiatives
• Designing and implementing QA frameworks, audit tools, and process improvements to enhance accuracy and efficiency
• Providing Shopify merchant support, assisting with store operations, billing issues, and e-commerce troubleshooting
• Collaborating with internal teams and clients to align operational goals, reporting standards, and service expectations
• Handling escalations and operational risks while maintaining service integrity and customer trust
• Supporting training, onboarding, and knowledge-sharing programs to improve team capability and consistency

I am highly skilled in fast-paced, remote, and performance-driven environments, with strong experience in HR systems, e-commerce support, workforce coordination, reporting, communication, and digital workflow tools.

I am known for combining data-driven decision-making with people-centered leadership, ensuring operational efficiency while maintaining strong team engagement and service quality.

Top Skills

Human Resources » HR Management

Experience: 2 - 5 years

Managed end-to-end HR operations including recruitment, onboarding, employee relations, payroll support, performance management, workforce coordination, and policy implementation to ensure efficient and compliant organizational processes.

Office and Administration » Operation Management

Experience: 5 - 10 years

Oversaw daily operations, workflows, and team performance to ensure efficiency, service quality, and KPI achievement

Office and Administration » Quality Assurance

Experience: 2 - 5 years

Led QA operations including audit design, calibration sessions, quality reporting, and alignment of evaluation standards to ensure consistent performance, compliance, and continuous process improvement across teams

Other Skills

Human Resources » Policy Writing

Experience: 2 - 5 years

Developed and documented company policies and operational guidelines to ensure consistency, compliance, and clear implementation of organizational standards and procedures.

Human Resources » Payroll

Experience: 2 - 5 years

rephrase and edit this same as above: I have hands-on payroll experience, including employee data management, timekeeping, leave tracking, payroll preparation support, payroll reconciliation, and ensuring accuracy and confidentiality of compensation records. I also have exposure to remote workforce payroll coordination and basic UK payroll processes, along with experience in handling sensitive employee financial data. I am proficient in QuickBooks, SAP, Google Sheets (advanced functions such as pivot tables and VLOOKUP), and Google Workspace, with strong capability in data management, reporting, and workflow optimization across remote and fast-paced environments.

Customer Support » Ecommerce » Shopify

Experience: 2 - 5 years

Provided end-to-end support to Shopify merchants, including billing, store setup, order fulfillment, app troubleshooting, and daily e-commerce operations to ensure smooth platform performance and customer experience.

Basic Information

Age: 33

Gender: Female

Website: Sign Up with Pro Account to View

Address: Cebu City, Cebu

Tests Taken: IQ
Score: 112: DISC
Dominance: 38
Influence: 7
Steadiness: 32
Compliance: 23

Government ID: Sign Up with Pro Account to View

“Two superstars...took my business into the realm”

Karen McDonald

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“I started getting some peace of mind and some traction!”

- Aaron Hall

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BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0461
Total Execution Time	0.0475

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jobseekers/info/5107675

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0331 seconds) (Show)

0.0010	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
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0.0009	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

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HTTP_DNT

Krizia

HR & Operations Manager | QA Analyst Lead | Ecommerce Specialist | General VA

Overview

Profile Description

Top Skills

Human Resources » HR Management

Office and Administration » Operation Management

Office and Administration » Quality Assurance

Other Skills

Human Resources » Policy Writing

Human Resources » Payroll

Customer Support » Ecommerce » Shopify

Coaching » Training and Development

Human Resources » Recruiting

Customer Support

Basic Information