Cyrus

Operations Team Manager

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Overview

Looking for work (0 hours/day)

at $0.00/hour ($0.00/month)

High school diploma

Last Active

July 4th, 2026 (5 days ago)

Member Since

June 8th, 2026

Profile Description

Results-driven BPO professional with 6 years of extensive experience in customer service, sales, technical support, financial services, and travel accounts. Proven leadership background with 2 years of frontline customer support experience and 4 years as a Team Leader, successfully leading high-performing teams, driving operational excellence, and consistently exceeding business objectives.

A seasoned Team Manager and people leader, recognized for building engaged teams, improving performance metrics, and implementing effective coaching and development strategies. Demonstrated expertise in performance management, client relationship management, KPI achievement, process improvement, and stakeholder collaboration**.

Successfully launched and managed a pioneering financial account, playing a key role in establishing operational processes, driving team readiness, and ensuring a successful program implementation from the ground up.

Known for being a results-oriented leader with strong analytical, communication, and problem-solving skills, capable of thriving in fast-paced environments and delivering exceptional customer experiences while achieving organizational goals.

Core Competencies:

* Team Leadership & People Management
* Operations & Performance Management
* Customer Service Excellence
* Sales & Revenue Growth
* Technical Support Management
* Financial Services Operations
* Travel Account Management
* Coaching & Employee Development
* Process Improvement & Root Cause Analysis
* Client & Stakeholder Management
* KPI Achievement & Strategic Execution
* Account Launch & Transition Management

Career Objective:
To leverage my diverse BPO experience, leadership expertise, and passion for operational excellence to contribute to an organization that values innovation, high performance, and exceptional customer experience while continuously growing into senior leadership opportunities.

Other Skills

Basic Information

Age: 28

Gender: Male

Website: Sign Up with Pro Account to View

Address: Mabini, Davao de Oro

Tests Taken: DISC
Dominance: 39%
Influence: 16%
Steadiness: 18%
Compliance: 27%

Government ID: Sign Up with Pro Account to View

“I have one of the best VAs I've had in a long time...she's been amazing”

Davonna Willis

SEE MORE REAL RESULTS

“I was able to make a better decision...”

- Tatiana Davis

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BENCHMARKS

Loading Time: Base Classes	0.0012
Controller Execution Time ( Jobseekers / Info )	0.0823
Total Execution Time	0.0844

GET DATA

No GET data exists

MEMORY USAGE

1,592,952 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/5072309

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0647 seconds) (Show)

0.0037	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0033	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '5072309' LIMIT 1
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0.0219	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '5072309'
0.0095	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0012	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '5072309' AND `is_private` = 1
0.0008	`SELECT * FROM employment WHERE jobseeker_id = '5072309' AND hired > -1`
0.0008	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '5072309' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0008	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '5072309' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
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0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0022	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
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HTTP_DNT

Cyrus

Operations Team Manager

Overview

Profile Description

Top Skills

Professional Services » Management Services » Bpo Operations Management

Office and Administration » Team Collaboration

Office and Administration » Team Leadership

Other Skills

Basic Information